Creative Project Specialist

Avenue5 Residential, LLC•Phoenix, AZ

About The Position

The Creative Project Specialist reports directly to the Vice President, Creative and serves as Studio5’s single internal owner of project scheduling, milestone accountability, process tracking, and status visibility across creative service requests and proposal projects. The role connects account management and marketing operations, creative operations, and the creative team from intake through project closeout. The specialist maintains project records, task structures, milestone plans, dependencies, schedules, folders, and links in project management tools. They oversee intake acceptance and completeness checks, confirm production capacity and supplier feasibility before external dates are committed, coordinate suppliers and internal and external review cycles, track quality assurance and signoffs, and ensure final assets are delivered and projects are closed. The role proactively monitors deadlines and risks, follows up with task owners, reports project status, identifies process improvements, and flags scope changes or additional billable work. The position also monitors the Studio5 shared inbox, responds to routine inquiries, coordinates system access, provides resources and support, routes requests, and ensures timely follow-up. It requires a regular schedule; work from home is available, and travel is required 5%. The work environment is typically an office building. Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. The position includes compliance with company standards, applicable safety rules and laws, and required Avenue5 training. Avenue5 is an Equal Employment Opportunity / Affirmative Action employer.

Requirements

Bachelor’s degree in marketing is required.
Exceptional project management skills are required.
Relevant experience in creative, marketing, agency, or production environments; level to be validated by human resources.
Strong communication, organization, professional judgment, accuracy, and cross-functional collaboration.
Ability to work within project management or equivalent project tools and Avenue5-approved business systems relevant to the position.
Proven track record of delivering projects and assignments at or beyond expectations and on deadline.
Critical skills in team development, risk analysis, project cost management, scheduling, task organization, communication, and quality control.
Ability to adapt and pivot quickly when needed.
Ability to manage numerous projects simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.
Intermediate to advanced knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to work independently and prioritize effectively in a fast-paced environment.
Excellent written and verbal communication skills.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Ability to work independently and as part of a team.
Positive demeanor, willingness to learn, and excellent professional judgment.
Ability to translate business goals into functional strategies.
Ability to work closely with clients or business stakeholders.
Ability to lift, push, and pull up to 25 pounds.
Hearing and visual ability to observe and detect signs of emergency.
Ability to sit, stand, reach, bend, and stoop for extended periods.

Nice To Haves

PMP certification is a plus.
Practical experience in business management, communications, or a related field is preferred.
Two to three years of digital, creative, and branding agency experience is a plus.
Two to three years of copywriting or content strategy experience is a plus.
Two to three years of direct real estate multifamily marketing experience within the property management industry is a plus.
Knowledge of design principles is a plus.
Certifications and training in related fields are a plus.
Passion for using technology to create efficiencies and generate ROI.
Entrepreneurial mindset and go-getter attitude.

Responsibilities

Proactively monitor project status and deadlines daily, anticipating delays and identifying stalled reviews, missed edits, incomplete assets, and delivery risks.
Follow up directly with task owners through calls, emails, or other communication methods to keep projects moving.
Create and maintain project records, task structures, milestone plans, dependencies, and authoritative schedules in project management tools; organize project folders and links.
Own project management intake acceptance and completeness checks for creative service requests and proposal projects, returning incomplete requests to the designated coordinator for clarification.
Obtain production-capacity and supplier-feasibility confirmation from creative operations and design leadership before committing dates externally.
Coordinate with external suppliers on submissions, specifications, timelines, revisions, quality assurance, and final deliverables.
Assign workflow tasks and named owners in project management based on staffing and resource decisions made by creative operations and design leadership.
Arrange internal briefings and project check-ins, capture action items, and coordinate kickoff readiness; external client calls are scheduled and led by the account manager.
Coordinate and track internal QA, Avenue5 reviews, client review windows, and revision rounds; verify signoffs and requested changes are documented and completed.
Maintain accurate timelines and estimated completion dates, identify potential delays, recommend schedule recovery solutions, and collaborate with the creative operations manager to resolve capacity or resource conflicts.
Provide accurate weekly project reports and timely exception updates to internal teams.
Track final asset packaging, file links, completion status, and project closure.
Identify recurring schedule and process problems and recommend improvements to intake, handoffs, dashboards, templates, and reporting in partnership with creative operations.
Flag additional revision rounds, scope changes, or billable work to the account manager and creative operations for approval and billing.
Monitor and manage the Studio5 shared inbox, respond to routine inquiries, coordinate system access, provide resources and support, route requests, and ensure timely follow-up and resolution.
Comply with company national standards, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other tasks as required when directed.
Complete and successfully pass Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other assigned courses.