Creative Project Specialist

Avenue5 Residential•Phoenix, AZ

About The Position

The Creative Project Specialist reports directly to the Vice President, Creative and serves as Studio5’s internal owner of project scheduling, milestone accountability, process tracking, and status visibility across creative service requests and proposal projects. The role connects account management and marketing operations, creative operations, and the creative team from project intake through closeout. The specialist maintains project records, task structures, milestones, dependencies, schedules, folders, and links in the project management tool. They check request intake for completeness, confirm production capacity and supplier feasibility before dates are committed externally, coordinate suppliers, assign workflow tasks based on staffing decisions, and arrange internal briefings and check-ins. They coordinate internal quality assurance, Avenue5 and client review windows, revisions, signoffs, final asset packaging, and project closure. The role proactively monitors deadlines and project status, follows up with task owners, identifies risks and delays, recommends schedule recovery solutions, and collaborates with the Creative Operations Manager to address capacity or resource conflicts. The specialist provides weekly reports and exception updates, identifies process improvements, flags scope changes or additional billable work, and manages the Studio5 shared inbox. The position also requires compliance with company standards, applicable safety rules, and laws, and completion of assigned training.

Requirements

Bachelor’s degree in marketing is required.
Exceptional project management skills are required.
Relevant experience in creative, marketing, agency, or production environments; level to be validated by human resources.
Strong communication, organization, professional judgment, accuracy, and cross-functional collaboration.
Ability to use project management or equivalent project tools and Avenue5-approved business systems as relevant to the position.
Proven record of delivering projects and assignments at or beyond expectations and on deadline.
Skills in team development, risk analysis, project cost management, scheduling, task organization, communication, and quality control.
Ability to adapt and pivot quickly, manage numerous projects in a fast-paced environment, and maintain accuracy and attention to detail.
Intermediate to advanced knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to work independently, prioritize effectively, and also work in a team setting.
Excellent written and verbal communication, customer service, and interpersonal skills.
Ability to relate to others and work closely with clients or business stakeholders.
Ability to translate business goals into functional strategies.
Entrepreneurial mindset, initiative, positive demeanor, willingness to learn, and excellent professional judgment.
Passion for using technology to create efficiencies and generate ROI.
Ability to complete required training successfully.

Nice To Haves

PMP certification.
Practical experience in business management, communications, or a related field.
Two to three years of digital, creative, and branding agency experience.
Two to three years of copywriting or content strategy experience.
Two to three years of direct real estate multi-family marketing experience within the property management industry.
Knowledge of design principles.
Certifications and training in related fields.

Responsibilities

Monitor project status and deadlines daily, identify stalled reviews, missed edits, incomplete assets, and delivery risks, and proactively follow up with task owners.
Create and maintain project records, task structures, milestone plans, dependencies, schedules, folders, and links in the project management tool.
Own intake acceptance and completeness checks for creative service requests and proposal projects; return incomplete requests to the designated coordinator for clarification.
Obtain production-capacity and supplier-feasibility confirmation from creative operations and design leadership before externally committing to dates.
Coordinate external suppliers on submissions, specifications, timelines, revisions, quality assurance, and final deliverables.
Assign project workflow tasks and named owners in project management according to staffing and resource decisions made by creative operations and design leadership.
Arrange internal briefings and check-ins, capture action items, and coordinate kickoff readiness; external client calls are scheduled and led by the account manager.
Coordinate and track internal QA, Avenue5 reviews, client review windows, revision rounds, signoffs, and requested changes.
Maintain project timelines and estimated completion dates, identify potential delays, recommend recovery solutions, and collaborate with the Creative Operations Manager on capacity or resource conflicts.
Provide accurate weekly project reports and timely exception updates to internal teams.
Track final asset packaging, file links, completion status, and project closure.
Identify recurring schedule and process problems and recommend improvements to intake, handoffs, dashboards, templates, and reporting in partnership with creative operations.
Flag additional revision rounds, scope changes, or billable work to the account manager and creative operations for approval and billing.
Monitor and manage the Studio5 shared inbox; respond to routine inquiries, coordinate system access, provide resources and support, route requests, and ensure timely follow-up and resolution.
Comply with company national standards, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
Perform other tasks as required when directed.
Maintain a regular work schedule and travel as required.
Complete and successfully pass Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other assigned courses.