Creative Lab Supervisor

SLC Public Library•Salt Lake City, UT

45d•Onsite

About The Position

The Creative Lab Supervisor provides leadership support in the day to day operations of the location, with a focus on patron experience, and provides supervision to department staff and volunteers. This position will perform various services focusing on creative technology programs, digital equity, and digital literacy for all ages.

Requirements

Completion of a Master’s Degree in Library and Information Science, previous library experience and 1 year of supervisory experience; an equivalent combination of education and experience
Enthusiasm, desire, and a demonstrated ability to work with the public and a solid foundation in good customer service skills.
Working knowledge of personal computer software ( Windows, Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, and Adobe Reader) and hardware configurations and capabilities and typical maintenance process.
Ability to analyze a variety of technology equipment issues and problems and make recommendations.
Experience with designing and or teaching computer skill classes to adult learners.
Requires the ability to deal with people beyond giving and receiving of instructions.
Must be adaptable to performing under stress and when confronted with emergency situations
Excellent written and verbal communication skills, including presentation skills, ability to work with teams, and the ability to motivate and negotiate with people.
Experience working with ethnically and economically diverse groups.
Understanding of Equity, Diversity, Inclusion, and Belonging.
Intermediate knowledge of operating a computer and programs.
Experience with taking a leadership role on a workgroup or task force.
Experience in mentoring employees or volunteers.
Required to maintain professional knowledge and skills through reading professional journals, viewing related webinars, attending training or professional conferences.
Ability to work days, nights or weekends as scheduled.
If travel is required for library purposes must have transportation. If using personal vehicle must maintain state required insurance.

Nice To Haves

Spanish language and/or other non- English language skills.
Experience with library operations, programs and services.
Experience with library policies and procedures
Experience with library computer systems, databases, software and commonly used technology and applications.
Experience developing, coordinating, or evaluating educational programs, workshops, classes, or community events.
Knowledge of digital literacy, emerging technologies, and current trends in creative technology and digital media.
Knowledge or experience with HTML, Adobe Creative Suite, open source music, video editing and 3D modeling/printing software

Responsibilities

Creates department schedules and backfills daily vacancies, supervises staff and/or volunteer programs at the location.
Performs timesheet approval.
Will be Librarian-in-Charge as scheduled.
Take responsibilities of Acting Manager in manager’s absence.
Works with staff to ensure the Library is providing high quality customer service to library patrons.
Responding to patron inquiries, providing reference and instruction, and interpreting Library rules, policies and procedures to the public.
Interacts with patrons in person, by telephone and electronically.
May be called upon to handle difficult patron interactions or solve customer service problems requiring the intervention of a supervisor.
Assists patrons with the use of computers and technology.
Excels in serving a socio-economic diverse population.
Creates and delivers high quality library programs and outreach services to community members.
Design and lead diverse activities within the Creative Lab for patrons of all ages and abilities.
Train patrons on and provide support for Creative Lab related equipment and activities.
Takes on a leadership role when participating in committees or workgroups on activities outlined in the strategic goals.
Collaborates with Service Coordinators, committee members, managers and staff to ensure community and department/branch needs are being met through committee work.
Operate and maintain Creative Lab equipment.
Develops and implements new and emerging technologies in the Creative Lab.
Maintain inventory and supplies within the Creative Lab.
Makes suggestions for additional materials for the collection.
Determines items for removal and replacement.
Works with the IT department to assist in all aspects of the daily operation and use of the Creative Lab.
Provides in-depth reference, research assistance, technology assistance, and individualized instruction to patrons.
Maintains advanced knowledge of Library resources, collections, databases, digital tools, creative technologies, and trends in information and media.
Assists patrons in evaluating and using information and technology effectively and responsibly.
May create and maintain library displays. This may include the use of library materials, art, bulletin boards, graphics and/or other objects.
Assist the manager to assure that the library facility and equipment are in good working condition.
Identifies and recommends potential location improvements.
Resolves or reports maintenance problems.
In absence of the manager, oversees opening and closing duties including securing the building or location.
Fosters good working relationships with diverse people including staff, patrons, volunteers, vendors and community partners.
Accepts and completes assignments from the manager or other Library staff in a professional and timely manner.
Uses strategies, such as purposeful actions, verbal communications, and body language, to calm potentially volatile situations.
Prioritizes staff and patron safety in every situation.
Identifies, understands and addresses conflict in a positive and constructive way.
Shares the responsibility for training department staff on all aspects of service, outreach, and policy and procedures.
Trains and mentors staff to provide quality customer service.
May be asked to do system-wide training.
Effectively leads change, helping staff to develop agility and resilience, connect with a vision, and work collaboratively in a continually changing environment.
May perform a leadership role in the creation and execution of substantial library projects while working with Library teams.