Creative Account Manager - NYC

Within•New York City, NY

6d•Hybrid

About The Position

WITHIN is hiring a Creative Account Manager in New York to manage the day-to-day operations for a portfolio of consumer brand clients. The role focuses on delivering strong creative work on time and within scope, ensuring it is tied to measurable results, and fostering account growth. This position is ideal for someone who works hard, leverages AI to enhance efficiency, and strives for excellence in their field.

Requirements

3 to 5 years of account management experience working with creative teams, either agency or brand side.
Experience with consumer brands (DTC, retail, ecommerce), not B2B or lead generation.
Shipped paid social and digital creative for channels like Meta, TikTok, and YouTube.
Experience managing client relationships directly, not solely in a support capacity.
Demonstrated use of AI in current work.
Stable job history.
Based in New York.

Nice To Haves

Experience with UGC or influencer programs.
Production experience.
Experience with performance creative testing.

Responsibilities

Manage day-to-day client communication and relationships for assigned accounts.
Oversee creative rounds from brief to delivery, including feedback and revisions for static, video, and UGC content.
Manage each contract's scope, turnaround commitments, and overage terms, proactively flagging scope creep and pricing extra work.
Analyze creative performance in collaboration with the media team and present findings to clients.
Identify opportunities for new work within existing accounts and build business cases for growth.
Utilize AI daily for tasks such as brief development, feedback consolidation, recaps, and research.
Maintain clean project management, ensuring every Asana task has a clear owner and due date.