Creative Account Manager - NYC

WITHIN•New York, NY

6d•$62,400 - $110,000•Hybrid

About The Position

WITHIN is hiring a Creative Account Manager in New York to manage the day-to-day operations for a portfolio of consumer brand clients. The role focuses on delivering strong creative work on time and within scope, ensuring it is tied to measurable results, and fostering account growth. This position is ideal for individuals who are hardworking, leverage AI to enhance efficiency, and aspire to excel in their field.

Requirements

3 to 5 years of account management experience working with creative teams, either agency or brand side.
Experience with consumer brands (DTC, retail, ecommerce), not B2B or lead generation.
Shipped paid social and digital creative for channels such as Meta, TikTok, and YouTube.
Experience managing client relationships directly.
Demonstrated ability to use AI in current work.
Stable job history.
Based in New York.

Nice To Haves

Experience with UGC or influencer programs.
Production experience.
Experience with performance creative testing.

Responsibilities

Manage day-to-day client communication and relationships for assigned accounts.
Oversee creative processes from brief to delivery, including feedback and revisions for static, video, and UGC content.
Ensure adherence to contract scope, turnaround commitments, and overage terms, proactively identifying and pricing scope creep.
Collaborate with the media team to analyze creative performance, identify insights, and propose new tests to clients.
Identify opportunities for new work within existing accounts and develop proposals with the Account Director.
Utilize AI daily for tasks such as brief generation, feedback summarization, recaps, and research.
Maintain clean project management by ensuring every task in Asana has an owner and a due date.