CRCL Coordinator - Day Shift Lines

AVI Health and Community Services • Victoria, BC

8d • Onsite

About The Position

The CRCL Coordinator is responsible for overseeing daily operations, including supporting and overseeing the delivery of services and providing frontline care. This role is vital to the integrity of this service and requires successful candidates to develop and maintain effective working relationships with all staff and CRCL Leadership, for the purpose of supporting the team in following our shared practices and policies while helping maintain high program quality. The CRCL Victoria Team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. Working in collaboration with all team members, the CRCL Coordinator is responsible for overseeing the delivery of rapid point of service mental health crisis management and de-escalation, including assessment, suicide intervention and safety planning, as well as acute care planning, referrals to alternative services or escalation to emergency services. Alongside the team, this role is grounded in person-centered, harm reduction and trauma informed approaches to care, which centers the needs and agency of the service user.

Requirements

• Minimum 3-5 years relevant experience providing mental health services, including a minimum of 3 years of demonstrable increase in levels of team leadership
• Minimum of 3-5 years of paid work experience providing daily supervision of staff, including ensuring quality service delivery, and adherence to policy and practices
• University degree in mental health, health, or social services (e.g., public health, social work, psychiatric nursing)
• Minimum 7-9 years combined of relevant education and/or experience providing mental health services, including crisis de-escalation, mobile crisis response and acute mental health services.
• Experience providing mental health care, including crisis response, de-escalation and trauma informed approaches to mental health care
• Critical assessment skills, including experience making ethically informed decisions
• Experience managing hostile interactions, using non-violent communication, situational awareness and diffusing techniques
• Extensive experience with suicidal and homicidal assessments, as well as demonstrated knowledge and experience developing safety plans
• Experience building trust, fostering psychologically and physically safe team environments, while overseeing daily and team operations
• Supervisor, Manager or Leadership development training
• Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.
• Demonstrated practice of cultural humility and trauma-informed approaches to care.
• Demonstrated commitment to personal development and ethical practice, including: Awareness of personal stressors and triggers, with active engagement in selfcare practices, Demonstrated awareness of personal and implicit biases, Reflexive practice that supports examination of personal motivations, judgements and feelings that may be activated by crisis work
• Demonstrated capacity to uphold professional boundaries.
• Demonstrated knowledge of the harmful effects of colonization, including relevant or applicable training/knowledge and experience in anti-racism, culturally safer care and decolonization.
• Demonstrated capacity to uphold a collaborative and team-based approach, including: Outstanding, strength-based problem-solving skills, Outstanding trauma informed, direct communication skills, Capacity to engage in self-reflection and personal accountability.
• Valid Class 5 BC Driver’s License, with “Normal Drivers Status”.
• Employment subject to criminal record check for working with vulnerable populations
• Employment subject to successful completion of CRCL Training Curriculum (a one month training program)

Nice To Haves

• Additional Education related to crisis support and acute mental health care is an asset
• Additional Education related to Peer Support Work is an asset

Responsibilities

• Oversee daily operations, including overseeing the delivery of services, and providing direct services
• Provide daily support for staff, including performance coaching, debriefing, and check-ins.
• Develop and maintain effective working relationships with all CRCL Staff and CRCL Leadership
• Develop and maintain effective working relationships with community care providers, including emergency services personnel
• Participate in team development, including hiring, team and individual training and staff performance reviews as requested
• Operate in alignment to AVI’s Leadership Guidelines and Approaches, which include being trauma-informed, supportive, curious, objective, fair, collaborative, non-stigmatizing, open-minded, ethical, safe, non-judgmental, intention and aligned with AVI’s values
• Oversee and supervise confidential case notes, including quality control and storage of confidential case files
• Ensure quality control and transparency of service reporting to CRCL Leadership
• Remain at all times available and ready to support the team, which can include attending calls, acting as the Dispatch Navigator, performing outreach activities and engaging community members and partners.

Benefits

• Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. If not, after 488 hours, you will be eligible to join MPP. At this time, AVI contributes an additional 9.31% towards your pension account.
• 13 paid days off in the calendar year for Stat Holidays (for Full Time Line 1)
• Paid 5% extra on each paycheque for Stat Holiday in Lieu payments (for Part Time Line 2)
• BC Transit ProPASS: AVI participates in the BC Transit ProPASS Program in Victoria, offering staff a 15% discount on annual transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level