CRC Agent

ARUP Laboratories•Salt Lake City, UT

3h•Onsite

About The Position

Provides technical and preanalytic support services for a designated division of technical operations and clients. Duties include specimen evaluation and processing, problem solving, exception handling and customer service. Within six months, demonstrate competence in the policies, procedures and processes associated with delivering excellent customer service. Contacts clients with specimen information such as specimen integrity, volume, test clarification, compromised and missing specimens. Provides a supportive link between ARUP customers both internal and external, while demonstrating a professional image through phone, email and other communications to ARUP customers. About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Requirements

Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently and effectively communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Stationary position: Must be able to remain in a stationary (standing/seated) position majority of the time.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Color Vision: Perception of and ability to distinguish colors.

Responsibilities

Facilitates communications by effectively navigating computer and phone systems, while following all corporate and departmental standard operating procedures for both internal and external customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers.
Creates and modifies patient orders and demographics by following complex ordering procedure(s) and utilizing multiple ordering systems.
Prioritizes, researches and responds to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing.
Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution.
Processes requests for add on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources and application utility.
Fosters communications and exhibits exceptional customer service in all professional interactions.
Exercises careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, client and ARUP.
Promotes and exercises information management through case ownership, prioritization, handling, documentation, reporting and follow-through when appropriate.
Exhibits high quality performance through accuracy, thoroughness, and commitment in a timely manner.
Monitors new ARUP clients as assigned and provides weekly reports to Account Executives.
Provides data, client training, and client communication as needed as part of on department and corporate Except Reduction initiatives
Other duties as assigned.