CR Lead Supervisor

National Powersport Auctions•NPA Kansas City, KS

1d•Onsite

About The Position

Copart, Inc. is a global leader in online vehicle auctions, connecting sellers with over 750,000 buyers worldwide. This promotional opportunity is for qualified team members to step into a leadership role within the Condition Report (CR) process. The CR Lead Supervisor reports to the General Manager/Assistant GM and is responsible for driving accuracy, compliance, and efficiency. This role emphasizes leadership, training, quality control, and inter-departmental coordination, setting the standard for CR performance while upholding safety and accountability. The primary goal is to ensure accurate, complete, and compliant Condition Reports, consistent CR processes, and strong communication between CR, Recon, and Management, alongside ongoing employee development.

Requirements

Demonstrate strong knowledge of CR processes and compliance requirements.
Consistently produce accurate, high-quality work.
Show leadership potential and the ability to coach others.
Communicate effectively across departments.
Take ownership of results and continuous improvement.
Candidates must have held a Level 4 position for a minimum of one (1) year to be considered for the CR Lead Supervisor role.

Responsibilities

Oversee day-to-day CR operations and workflows.
Verify that all CRs are accurate, complete, and submitted in a timely manner.
Confirm that all units sent to repair meet current NPA and lender guidelines.
Develop and reinforce training strategies and best practices aligned with CR production goals.
Partner with CR Production Supervisors to ensure expectations, procedures, and safety standards are consistently met.
Ensure lender compliance requirements are followed and properly time-stamped.
Pull and review daily reports to manage workflow, identify missing or incomplete CRs, and maintain steady production flow.
Train, mentor, and develop new and existing CR employees in all aspects of the CR process.
Work closely with the Recon Department to ensure repair requests meet compliance and documentation standards along with post reports being completed and updated with accuracy.
Maintain daily communication with the Service Writer, General Manager/Assistant GM to align priorities and resolve issues.
Manage and complete the Quality Control (QC) process daily.
Maintain the highest level of accuracy and consistency in alignment with company objectives.
Ensure inventory is spot checked for accuracy, completeness, and compliance.
Document deficiencies clearly so targeted training and corrective actions can be developed and implemented.
Communicate positive employee performance, areas for improvement, and process gaps in a timely and professional manner.
Submit required daily reports and ensure proper organization and storage in OneDrive.
Provide daily updates to the General Manager on efficiency, compliance, and operational concerns.
Lead by example with a safety-first mindset in all CR-related activities.
Ensure all CR processes are performed according to company policies, lender requirements, and safety standards.
Reinforce accountability, consistency, and professionalism within the CR team.
Directing morning meetings with the CR team.
Participating in weekly CR Lead meetings.
Running daily production and inventory reports.
Updating Engine Mechanical sheet.
Training all CR Writers.
Following Training process.
Updating Pre-Inspections.
QC Check (Physical), documenting errors for training.
Monitor Post Inspections, documenting errors for training.
Transfer Inspections, documenting errors for training (Review).
Inspections, documenting errors for training.
Clearing CR Discrepancies, documenting errors for training.
Running daily reports.
End of day report.
Directing morning CR meetings with the CR Team.
Engage the team.
Review any units rated Mechanical issue from the previous day.
Go over the daily reports and outline a plan for the day, put emphasis on older units that still require a Pre-Inspection.
Update the Engine Mechanical sheet to reflect the determination of any Mechanical issue that was reviewed.
Update the inspection to reflect the correct rating.
Physical QC Check.
Validate CR scores.
Spot check units that appear inaccurate, check for scores that seem too high or too low.
Compare CR score to overall condition of unit.
Verify any Dents, Fluid Leaks, Aftermarket Fairings, Frame damage etc. is rated accordingly.
Inspect Harley Davidson frames.
Thoroughly inspect every wrecked unit.
Verify ratings on Frame, Wheels, Suspension, Engine.
Cosmetic Check for common damage or issues.
Spot check front down tubes.
The CR Lead is responsible for training all CR Writers and determining when any CR Writer is ready to advance to the next level.
Responsible for following the training process.
Review the inspections for new hires or CR Writers advancing to the next level prior to upload.
The CR Lead Supervisor role is a leadership position and a stepping stone for future operational growth within the organization.
Candidates should be prepared to think beyond individual tasks and contribute to the broader success of the facility.