CPI Care Coordinator Safford

Intermountain Centers•Safford, AZ

15d

About The Position

The Care Coordinator uses an integrated case management model that includes assessment, planning, implementation, and monitoring. The role manages members’ whole health and provides requested or needed services and coordination. The Care Coordinator also records service encounters in the Electronic Health Record. The position involves working with members, their support systems, clinical and therapeutic groups, healthcare professionals, and an interdisciplinary team. The Care Coordinator advocates for members’ access to resources and helps develop, monitor, and update individualized service plans and records. The role requires maintaining professional conduct, following organizational and HIPAA policies, completing required training and supervision, and maintaining an approved schedule and acceptable attendance. The position may require transporting members in personal or company vehicles. It also requires the ability and mobility to perform physical de-escalation techniques when necessary and to take and pass a physical de-escalation exam.

Requirements

Bachelor’s degree in a field related to behavioral health, social work, or a related area, or a high school diploma and two years of behavioral-health-related experience.
Be at least 18 years of age.
Possess and maintain DPS Level I fingerprint clearance upon hire and throughout employment.
Possess and maintain CPR, First Aid, and AED certifications upon hire and throughout employment, if required.
If required, have a current, valid Arizona Driver’s License, a 39-month Motor Vehicle Report, and proof of vehicle registration and liability insurance that meets insurance requirements.
If required, have an initial current negative TB test result; the employer provides the test.
Ability and mobility to perform physical de-escalation techniques as necessary and take and pass a physical de-escalation exam.
Ability to stand or sit for prolonged periods and occasionally stoop, bend, kneel, crouch, reach, and twist; ability to lift, carry, push, and/or pull a moderate amount of weight.

Responsibilities

Observe members, listen to their concerns, and record observations.
Document and report concerns about members’ behaviors or interactions in clinical records according to policy.
Support the agency’s mission, goals, and management decisions.
Monitor members’ health and safety and signs or symptoms of mental illness, reporting concerns to appropriate staff under reporting policies.
Demonstrate professionalism and positive role modeling for members, peers, and visitors.
Read, record, and interpret information such as assessments, measures, and diagnostic criteria accurately.
Provide services and coordination based on member needs and requests.
Work effectively with members’ support systems and clinical or therapeutic groups.
Advocate and act as a liaison to help members access resources supporting service-plan goals.
Participate in individual and team supervision as required by licensing, agency, funding source, or supervisor.
Transport members in personal or company vehicles when required.
Identify appropriate providers and facilities across the continuum of care and communicate with the interdisciplinary team to maintain positive working relationships with members, families, and providers.
Collaborate with primary care professionals and the interdisciplinary team to provide individualized assistance that improves and maintains quality member care.
Maintain and update member records, including assessments and treatment plans.
Develop individualized, time-specific, action-oriented service plans.
Complete progress notes using appropriate covered-service billing codes and meet engagement and unit expectations.
Complete training required by licensing, the agency, funding source, or supervisor.
Explore community resources and alternative options.
Monitor and evaluate the effectiveness of individual service plans.
Follow organizational and HIPAA policies, procedures, and controls concerning access to, protection of, and use of protected health information.
Maintain an approved schedule and acceptable attendance.
Perform physical de-escalation techniques when necessary and take and pass the required physical de-escalation exam.
Perform other related duties as assigned or necessary to the general nature of the position.