Part - Time, Coyote Concierge - FYE - FY 2026

Nevada System of Higher Education•Henderson, NV

6d•Hybrid

About The Position

The Department of First Year Experience (FYE) is seeking student-centered, customer-friendly, part-time employees to become knowledgeable paraprofessionals as CSN Coyote Concierges. Under the guidance of the FYE Director, Coordinator of Orientation, FYE Administrative Assistant III, and Administrative Assistant II, the Coyote Concierges will represent the Students First Stations. They will provide valuable resources, assist with the CSN application process, offer enrollment information, and general inquiry assistance. Coyote Concierges will support prospective, new, and continuing CSN students through the critical transition period of college adjustment.

Requirements

Must have an Associate's degree completed or be completing an Associate's Degree within the academic year hired.
Ability to demonstrate a focus and practice on putting “students first” that translates in all responsibilities as a Coyote Concierge.
Demonstrate good communication and interpersonal skills, along with the ability to work with students from diverse backgrounds and skill levels.
At least one year of customer service-related experience.
Demonstrate proficient computer skills.
Ability to troubleshoot minor computer issues (e.g., sign-in, log-on, computer access issues).
Perform duties in such a way as to foster a work atmosphere that promotes civility, courtesy, collegiality, collaboration, and overall excellent customer service.
Ability to work 19.5 hours per week.
May require work on weekends and evenings for FYE/Orientation events as assigned.
Ability to network with students in person.

Nice To Haves

Current or former CSN student or other community college experience.

Responsibilities

Provide assistance and monitor operations of Students First Stations through both in-person walk-in help and virtual appointments.
Demonstrate knowledge about and champion the First Steps (onboarding for new students) process with incoming students.
Assist students with understanding important MyCSN details such as To Do List, Communication Center, Declaration of major, and Student Center.
Participate in structured outreach for various student success initiatives.
Act as a referral source throughout the academic year to support all students and student services areas at all three campuses.
Guide students in accessing the many academic resources available at CSN and provide referrals.
May provide online student support through email outreach projects and responding to general academic and resource questions.
Perform administrative duties associated with the position, including regular reporting of Students First Station data, upkeep of Students First Computer Stations, Coyote Q kiosk stations, and Orientation support.
Assist the FYE Team with the implementation of the assessment plan throughout the academic year.
Provide support to FYE Peer Leaders as they assist students at Students First Stations and FYE First Semester Enrollment Events.
Provide new student navigation support to students within the FYE Student Guide program.
Attend and participate in all required training workshops provided in student services and college transition.
May be responsible for participation in FYE Social Media communication/projects/events.