CapNOW Coverage Coordinator [Internal Only]
About The Position
The CapNOW Coverage Coordinator's primary focus is ensuring the coverage of API freight, while serving as a central link between our carrier network and internal teams. This role involves full-cycle load coverage, including posting, booking, and ensuring 100% coverage and compliance to operational standards for all API customer freight. The coordinator will also manage inbound quote traffic from DAT postings and other carrier quote procurement tools to maximize margin, and handle carrier escalations, surface loads with low interest, and communicate effectively to adjust pricing strategy and offer rates.
Requirements
- Internal candidates only.
- Familiarity with logistics software such as Fleetworks, Parade, Convoy, DAT, and Truckstop.
- Ability to gather bids and analyze real-time market data.
- Strong communication skills for interacting with carrier networks and internal teams.
- Understanding of pricing strategies and rate adjustments.
- Experience with load coverage and booking protocols.
- Ability to manage shipment statuses and collect necessary documentation (POD, BOL).
Nice To Haves
- Experience in the Pricing / Truckload department.
- Familiarity with API freight coverage.
- Knowledge of pricing algorithms and optimization.
- Experience in a 'perpetual beta' environment focused on continuous improvement.
Responsibilities
- Post, book, and ensure 100% coverage and compliance to operational standards for all API customer freight.
- Manage inbound quote traffic from individual DAT postings and other carrier quote procurement tools to maximize margin.
- Handle carrier escalations, surface loads with low interest, and communicate effectively to adjust pricing strategy and offer rates.
- Monitor shipment statuses, ensure driver information is assigned prior to appointment times, and collect necessary documentation (POD, BOL) for prompt invoicing.
- Follow established booking protocols and continuously seek improvements to streamline account operations and service delivery.
- Utilize software including Fleetworks, Parade, Convoy, DAT, and Truckstop to gather bids, analyze real-time market data, and optimize data collection.
- Communicate real-time market feedback and rate suggestions to pricing, tech, and customer teams to ensure competitive and efficient coverage.
Benefits
- Base Salary + Commission
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
