Internal Posting Only ADRC Coordinator

South Alabama Regional Planning Commission • Mobile, AL

23h • Hybrid

About The Position

The ADRC Coordinator is responsible for completing comprehensive assessments to evaluate need and determine available supports for callers, as well as following up to ensure assistance is obtained. This role ensures the accuracy of the agency’s resource database and is responsible for coordinating public education and outreach activities throughout the service area. The ADRC Coordinator also assists with other special projects and aids in the development and implementation of special projects and programs as needed.

Requirements

• Ability to comprehend the goals, objectives, and regulation of the various aging programs.
• Ability to analyze program guidelines and make decisions.
• Knowledge of Medicare and Medicaid Programs.
• Knowledge of patient rights under the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain effective working relationships with event sponsors, state agencies, clients and their families.
• Excellent communication skills, both oral and written.
• Good record keeping, time management, and organization skills.
• Ability to operate a computer with knowledge of Windows, Excel and Word.
• Ability to develop and manage multiple projects.
• Bachelor’s Degree from an accredited four-year college or university in Social Work, Behavioral Sciences, Psychology, Geriatric Studies, or a related field with a minimum of four (4) years of work experience in home health or Aging programs.
• Must obtain the following certifications within one year of hire: Inform USA’s Community Resources Specialist, Person Centered Training (PCT), SHIP
• Must be an Alabama Medicaid Certified Case Manager or obtain certification within 90 days.

Responsibilities

• Develops and implements public education and communication strategies to increase public awareness and utilization of the AAA’s various programs and services.
• Networks with community groups to strengthen and expand relationships and program recognition at the local, regional and State level.
• Provides community education sessions as needed.
• Performs intake duties for callers and walk-ins as needed.
• Provides information and referrals by establishing contact with the consumer, assessing the individual’s needs, identifying resources to meet those needs, providing a referral to the identified resources and following up to ensure that the consumer’s needs have been met.
• Assists with completion of applications for assistance, follows up with service agencies on the delivery of services and provides short term case management.
• Assists with Part D annual enrollment when necessary.
• Assures the accuracy of the resource database.
• Collects caller demographic information.
• Assures all client records are maintained accurately by following network standards for PeerPlace.
• Completes reporting requirements, including but not limited to, Alabama Department of Senior Services reporting.
• Trains ADRC staff on intake procedures, record keeping and appropriate client tracking.
• Visits with local agencies, doctors and businesses throughout the region to share information on the Area Agency on Aging and distribute brochures and other appropriate information.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager