Courtroom Technology Specialist

US District Courts, Northern District of California • San Jose, CA

4d • Onsite

About The Position

Whether launching or continuing a career in public service, the U.S. District Court is a great place to work with competitive salaries and benefits, a work schedule that promotes a work-life balance, and the opportunity to work with colleagues committed to fulfilling the important mission of administering justice in an efficient and effective manner. This position offers an excellent opportunity to advance a career in Federal court service. This position is based at the San Jose courthouse in the District Court Clerk’s Office and is part of the IT Department, reporting to the IT Operations Manager. The Courtroom Technology Specialist primarily supports audiovisual and courtroom technology in the San Jose Division. Secondary duties include supporting the Systems Technology Administrator and providing helpdesk support to end users. As part of the district-wide IT team, the specialist may occasionally provide backup support at the other divisional courthouses in San Francisco, Oakland, and Eureka-McKinleyville. Travel is limited. The specialist works directly with judges, chambers staff, court personnel, members of the bar, and the public, and must maintain a consistently professional demeanor and appearance in the courtroom and in all interactions. In this role, the specialist partners with court staff to deliver reliable IT support, working with both national systems and locally developed or customized solutions.

Requirements

• Two years of specialized experience. Specialized experience is progressively responsible work experience that is in, or closely related to, the work of the position and that has demonstrated the knowledge, skills, and abilities to successfully perform its duties, including routine use of automated software and keyboarding for word processing, data entry, and report generation.
• Progressive knowledge and the aptitude to troubleshoot and solve technical issues and repair hardware or infrastructure issues.
• Experience with digital audio signal processors, control processors, video distribution, wireless and infrared audio, and teleconferencing and video conferencing equipment.
• Knowledge of Crestron, Extron, Biamp, Polycom, Liberty Recording, FTR, and other AV equipment and software.
• Experience with AV over IP systems, including networked audio and video distribution such as Dante, NDI, or similar platforms.
• Knowledge of audio signal flow, including mix-minus and USB routing across platforms (e.g., Zoom and other AV systems).
• Familiarity with interpreter and multi-channel audio workflows.
• Experience with advanced Zoom functionality, including Zoom-to-YouTube live streaming and Zoom Room setups, preferably in a courtroom or similar environment.
• Videography skills, including recording, streaming via media server, and editing digital media to produce quality video.
• Ability to troubleshoot and resolve technical issues in real time during live proceedings.
• Experience supporting and maintaining existing courtroom or AV technology.
• Workplace experience with Windows desktop, Microsoft Office, and Adobe Acrobat.
• Knowledge of networking fundamentals, including TCP/IP addressing, VLANs, and switches.
• Knowledge of endpoint security software and controls, and of incident response processes, including implementing plans and procedures as directed by a supervisor.
• Ability to identify and analyze security risks, bring them to a supervisor’s attention, and implement resolutions.
• Exhibits a high level of professionalism, with a demeanor, appearance, and communication style appropriate to a federal courtroom, when working with district and magistrate judges, chambers staff, members of the bar, and the public.
• Strong customer service and troubleshooting skills, and the ability to work in a team environment and interact with all levels of court personnel and other agencies.
• Ability to explain technical issues clearly and patiently to non-technical users, write effective user instructions, and document issues and solutions.
• Respect for others, integrity, and an understanding of the unique role of the federal judiciary.
• Work during non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events.
• Reliable transportation for occasional travel to other divisional courthouses.
• Willingness to provide occasional backup coverage, with infrequent travel, at the other divisional courthouses in San Francisco, Oakland, and Eureka-McKinleyville.
• Ability to move and lift equipment associated with the job duties.
• Exercise discretion and maintain confidentiality regarding court proceedings and sensitive information.

Responsibilities

• Support, maintenance, and inventory of courtroom technology systems, including the coordination and operation of audio/video conferencing, evidence presentation, streaming media systems, and performing video recording and production.
• Assist in courtroom technology upgrades in the areas of cabling, terminations, technology configuration, and cable management.
• Coordinate video and teleconferences for the Court, which may involve scheduling, troubleshooting, setting up equipment, initiating calls, and monitoring equipment.
• Install and maintain recording systems.
• Participate in setting up overflow rooms, streaming and recording Court ceremonies and events.
• Handle the video production and editing of these events.
• Work in tandem with other IT team members and the IT Operations Manager in coordinating and troubleshooting activities related to courtroom and conferencing systems, and ensure Court district-wide baselines and standards are maintained.
• Carry out audiovisual projects and meet Court goals in the areas of courtroom technology, conference rooms, remote meetings, and streamed events.
• Advise leadership on audiovisual and courtroom technology needs, objectives, and capabilities, including anticipation of future requirements and potential problems.
• Serve as instructor on courtroom technology to court personnel and attorneys.
• Exhibit professionalism in every interaction with district and magistrate judges, chambers staff, court personnel, attorneys, and the public, including during live proceedings.
• Provide support to the technical helpdesk for end users, as needed. This includes receiving and responding to end-user requests, installing and repairing computer hardware and software, onboarding new users, desktop imaging, end-user support and training, inventory, litigation support, implementing automation plans, maintaining documentation, and assisting with network administration, all in accordance with Court IT security policies and procedures.
• Support the San Jose Division Systems Technology Administrator as a secondary duty. This includes assisting with IT operations during projects, absences, and periods of high demand, and meeting and escorting vendors for audiovisual, cabling, and internet service repairs.
• Provide occasional backup coverage at the other divisional courthouses in San Francisco, Oakland, and Eureka-McKinleyville when needed.
• Perform other duties as assigned.

Benefits

• Competitive salaries and benefits
• Work schedule that promotes a work-life balance
• Opportunity to work with colleagues committed to fulfilling the important mission of administering justice in an efficient and effective manner.
• Federal court benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed