Courtesy Patrol Officer Part Time

EVERGREEN REAL ESTATE SERVICES LLC•Chicago, IL

5d•$18 - $18

About The Position

The Courtesy Patrol Officer helps ensure the safety and security of a property’s common areas, monitors entry and exit points, and responds to emergencies according to the building’s Emergency Plan. The role supports a positive resident experience by maintaining order, addressing safety concerns, and following Evergreen’s policies and procedures professionally and discreetly. The officer monitors access, conducts building tours, documents observations and incidents, reports concerns to management, and assists residents and guests. The position also includes light clerical and documentation tasks. Work is at Bethel Terrace Coop in Chicago, Illinois, and is part-time.

Requirements

High school diploma or GED required.
Reliable transportation required.
Ability to respond quickly and appropriately in emergency situations.
Basic written communication and report-writing skills.
Ability to understand and follow building procedures, safety protocols, and emergency guidelines.
Effective verbal communication and de-escalation skills, including when working with residents and guests from diverse backgrounds.
Ability to stand, walk, sit, climb stairs, and conduct building inspections.
Occasional ability to bend, stoop, kneel, or lift or move up to 25 pounds.

Nice To Haves

1–3 years of related experience in security, building monitoring, or customer service preferred.
Situational awareness to identify potential security concerns or safety hazards.
Crisis response skills for fire, medical, and building incidents.
Resident service skills and the ability to apply community rules and emergency procedures consistently and fairly.
Clear, calm, professional communication during incidents and in reports.
Logical problem-solving, teamwork with property staff and management, confidentiality, and professional integrity.

Responsibilities

Monitor building entry and exit points, verify guest IDs, and manage sign-in and sign-out logs according to Courtesy Patrol procedures.
Conduct routine building tours and document rounds and observations in the security log.
Ensure interior and exterior doors are secure and report security breaches or building issues to appropriate personnel.
Respond to emergencies, contacting fire, medical, or law enforcement services as necessary.
Notify the Property Manager or on-call personnel about resident emergencies or maintenance concerns.
Enforce house rules, building policies, and emergency protocols.
Document incidents, resident interactions, and emergency responses in the security log and submit documentation to management as required.
Report tenant concerns and non-routine activity to the Property Manager.
Escalate issues beyond the Courtesy Patrol Officer’s scope to management.
Interact courteously and professionally with residents and guests.
De-escalate challenging situations while upholding community policies.
Assist residents when appropriate and within policy guidelines.
Perform light clerical tasks and documentation as assigned.
Remain familiar with the Courtesy Patrol Handbook and follow its policies.