Courtesy Patrol Agent
About The Position
Onni Group is hiring a Courtesy Patrol Agent in Seattle, Washington. The role helps maintain a comfortable and secure environment for property occupants by ensuring the premises comply with applicable safety and security laws, regulations, and codes. It also supports a hospitable, service-oriented environment through friendly interactions with guests, employees, residents, and visitors. The agent secures entry posts, verifies access, patrols the property on foot, addresses safety and security concerns, responds to emergencies, and assists with conflict resolution and medical incidents. The role also includes documenting daily activity, preparing incident reports, and managing lost-and-found property and its return to guests. The position pays $24–$25 per hour. Onni describes its culture as collaborative and offers opportunities to learn from experienced professionals, take on responsibility, and grow.
Requirements
- Excellent verbal and written English communication skills.
- Ability to stand in one place for extended periods and remain on one's feet for up to eight hours.
- Working knowledge of Microsoft Office applications.
- Excellent customer service skills.
- Friendly, outgoing, and positive personality.
- Familiarity with current safety and security regulations.
- Self-starter able to take initiative and get along with people at all levels, both inside and outside the community.
Nice To Haves
- Knowledge of hospitality industry operations is strongly preferred.
Responsibilities
- Secure assigned entry points and welcome and greet guests.
- Verify that guests and residents are authorized to enter by checking identification, registries, and guest lists, and issuing wristbands or other security measures.
- Remind guests, residents, and employees of safety and security policies respectfully while maintaining a positive environment.
- Assist front desk agents with situations throughout the property.
- Patrol the entire property on foot, monitor conditions, and promptly report or address issues.
- Manage conflicts and use knowledge and training to resolve situations safely and effectively.
- Assess situations and, when warranted, ask guests, residents, employees, transients, or visitors to leave the property.
- Take appropriate steps to report or correct problems while prioritizing the safety of everyone involved.
- Respond to property emergencies and take necessary steps to report or address them.
- Communicate safety and security concerns to guests and employees by radio, telephone, email, or face-to-face contact, take steps to resolve or report issues, and follow up.
- Assist with medical emergencies, administer first aid, and recognize when emergency medical assistance is needed.
- Investigate and prepare written reports about medical emergencies, property loss or damage, and other criminal activity on the property.
- Maintain an inventory of lost-and-found property, communicate with guests about it in person, by phone, or by email, and prepare shipments to return property.
- Record daily activity in a typed Daily Activity Report.
- Perform other duties as required.
Benefits
- Generous paid time off plan.
- Medical, financial, and personal benefit plans, including HSA and FSA.
- Access to a fully equipped gym.
- Free on-site parking or commuting support.
- 401(k) with employer match.
- Employee referral program.
- Annual education allowance.
- Friends and family rates at Onni hospitality brands.
- Residential housing discount after one year of continuous employment.
- Fun and collaborative company culture with team-building events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
