Courtesy Officer Full Time (Monday thru Friday 4:00pm-12:00am)

Longhorn Village•Austin, TX

5d•Onsite

About The Position

The Courtesy Officer is primarily responsible for maintaining a safe and secure environment for residents and staff at Longhorn Village, a not-for-profit retirement community offering independent living and on-site assisted living, memory care, skilled nursing, and rehabilitation. The role also responds to emergency calls initiated by residents or staff and contacts local authorities as needed. The Courtesy Officer works under the supervision of the Director of Environmental Services and provides information and assistance to residents during non-business hours or when the concierge is off duty. The position calls for a positive, customer-service-oriented employee with an interest in geriatric care who can build and maintain relationships with residents and staff, contribute creatively, and support facility goals.

Requirements

High school graduate or equivalent.
Maintain a valid driver’s license.
Position may require certifications or licenses as determined by local authority.

Nice To Haves

Graduation from an accredited technical school is preferred but not required.
A genuine interest in geriatric care.
Strong positive attitude toward customer service and ability to maintain relationships with staff and residents.

Responsibilities

Patrol community premises to deter and detect intrusion and check the security of doors, windows, equipment, and vehicles.
Alert authorities in cases of fire, unauthorized persons, or medical emergencies.
Dispatch ambulances or non-emergency medical transportation as needed.
Answer residents’ questions and provide information during non-business hours or when the concierge is off duty.
Monitor and adjust controls for building systems, such as air conditioning, furnaces, or boilers.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
Complete work orders for maintenance items.
Maintain the work area and keep the department in compliance with OSHA safety standards.
Demonstrate the community’s hospitality promises toward residents, families, associates, and vendors.