Courtesy Officer Full Time (Monday thru Friday 4:00pm-12:00am)

LONGHORN VILLAGE•Austin, TX

6d•Onsite

About The Position

The Courtesy Officer is primarily responsible for assuring a safe and secure environment for residents and staff at Longhorn Village. The role responds to emergency calls initiated by residents or staff and alerts local authorities as needed. The Courtesy Officer also provides information to residents during non-business hours or when the concierge is off-duty, monitors building-system controls, and completes reports and maintenance work orders. This position works full time, Monday through Friday, from 4:00 p.m. to 12:00 a.m., under the supervision of the Director of Environmental Services.

Requirements

High school graduate or equivalent.
Maintain a valid driver's license.
May be required to hold certifications or licenses as determined by local authority.
Strong positive attitude toward customer service.
Genuine interest in geriatric care and ability to motivate while maintaining relationships with staff and residents.
Strive to do the best job possible, be creative, and work toward accomplishing facility goals.

Nice To Haves

Graduate of an accredited technical school.

Responsibilities

Patrol community premises to prevent and detect signs of intrusion and ensure the security of doors, windows, equipment, and vehicles.
Alert authorities in the event of a fire, an unauthorized person, or a medical emergency.
Dispatch ambulances or non-emergency medical transportation as needed.
Answer questions and provide information to residents during non-business hours or when the concierge is off-duty.
Monitor and adjust controls regulating building systems, such as air conditioning, furnaces, or boilers.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Complete work orders for maintenance items.
Maintain the work area and keep the department in compliance with OSHA safety standards.
Demonstrate the community hospitality promises toward residents, families, associates, and vendors.