Courtesy Clerk/Grocery Bagger

The Kroger Co. • Murfreesboro, TN

16d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities include bagging customers' groceries carefully, assisting with checkout and loading merchandise into customers' cars, maintaining shelves, informing customers about specials, returning merchandise, gathering carts, cleaning store and parking areas, handling seasonal merchandise, locating products, and conducting price checks. The associate also helps customers feel welcome, follows food safety and company guidelines, identifies and reports safety or equipment issues, and assists minors, people with special needs, and older adults.

The position requires customer service and effective communication skills. Retail experience is preferred but not required. The employer describes flexible scheduling for full- and part-time roles and offers a range of benefits, subject to eligibility and applicable plan terms.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
• Follow best practices when bagging items in reusable, plastic, and paper bags.
• Assist with removing customers' merchandise from the bottom of the cart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather carts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Answer questions about products in the department and throughout the store to help customers feel welcome, important, and appreciated.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed