Courtesy Clerk/Grocery Bagger
About The Position
The Courtesy Clerk/Grocery Bagger helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The associate bags groceries, assists customers with merchandise and car loading, maintains store and parking-lot cleanliness, returns merchandise and carts, supports shelf conditioning and seasonal displays, and assists customers and cashiers with product questions, store navigation, and price checks. The position also requires following safety, food-safety, legal, and company guidelines; inspecting equipment and reporting maintenance needs; and working cooperatively in a busy environment. The essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Previous retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
- Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning and return merchandise to store shelves.
- Inform customers of grocery specials.
- Gather bascarts and return them to designated areas.
- Clean spills, pick up trash inside the store and in the parking lot, and clean store areas inside and outside.
- Handle and assemble seasonal merchandise.
- Understand the store layout, locate products, and conduct price checks for cashiers.
- Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Follow food-safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
- Welcome customers and answer questions about products in the department and throughout the store.
- Follow local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
- Handle customer and business information with honesty and integrity.
- Follow directions and seek assistance when needed to resolve customer or business issues.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
