Courtesy Clerk/Grocery Bagger

The Kroger Co. • Orem, UT

14d • Onsite

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe and clean store environment. The role includes bagging groceries carefully, assisting customers with merchandise and loading bags into vehicles, returning merchandise to shelves, gathering carts, cleaning store and parking-lot areas, and supporting seasonal merchandising. Associates answer customer questions, share information about grocery specials, locate products, and conduct price checks. The position also requires following safety and food-safety procedures, inspecting equipment, reporting hazards or repair needs, and complying with applicable laws and company guidelines. Associates are expected to work cooperatively in a fast-paced environment and provide support to minors, people with special needs, and older adults.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag customers’ groceries at checkout, aiming for at least five items per bag without damaging items.
• Use best practices when bagging items in reusable, plastic, and paper bags.
• Help remove customers’ merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean all areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions or incidents, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
• Answer questions about products and help customers feel welcome, important, and appreciated.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when needed.
• Handle customer and business information honestly and with integrity.
• Provide direct support and assistance to minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed