Courtesy Clerk/Grocery Bagger

The Kroger Co.•Torrance, CA

14d•$17 - $17

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The associate bags groceries carefully, assists customers with merchandise and loading groceries into their vehicles, performs basic shelf conditioning, returns merchandise to shelves, gathers and returns carts, and cleans areas inside and outside the store. The role also handles seasonal merchandise, helps customers locate products, conducts price checks, and informs customers about grocery specials. Associates follow food-safety and general safety procedures, inspect equipment and report repair needs, comply with applicable laws and company guidelines, and provide courteous assistance to customers, including minors, people with special needs, and older adults. This position requires the ability to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict in a reasonable and cooperative manner, act honestly with customer and business information, and follow directions while seeking assistance when needed. The essential functions must be performed with or without reasonable accommodation. Retail experience is preferred but not necessary. Applications are accepted continuously; applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Answer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when necessary to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.