Courtesy Clerk/Grocery Bagger

The Kroger Co.•Barboursville, WV

18d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries, helping customers with their merchandise and purchases, maintaining store and parking-lot cleanliness, returning carts and merchandise, providing basic customer assistance, and following safety, food-safety, maintenance, and legal requirements. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Retail experience is preferred but not required. Applications are accepted continuously; applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not required.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout and offer to help load bags into customers’ cars.
Perform basic shelf conditioning and inform customers about grocery specials.
Return merchandise to store shelves and gather bascarts, returning them to designated areas.
Clean spills; collect and pick up trash; and clean areas inside and outside the store, including the parking lot.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Welcome customers and answer questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.