Courtesy Clerk/Grocery Bagger

Kroger•Bloomfield Hills, MI

18d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. This role bags groceries at checkout, supports customers with their merchandise and loading bags into their vehicles, and helps maintain store cleanliness and product presentation. The associate also assists customers with questions, product locations, price checks, and grocery specials; returns merchandise to shelves; gathers and returns bascarts; and handles seasonal merchandise. The role requires following safety, food safety, legal, and company guidelines, identifying and reporting unsafe conditions or equipment needing repair, and working cooperatively in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while avoiding damage to items.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures and identify and notify store management of unsafe conditions, accidents, or issues.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Create a welcoming environment by answering customer questions about products in the department and throughout the store.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, act honestly with customer and business information, and follow directions or seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.