Courtesy Clerk/Grocery Bagger

The Kroger Co.•Lyon Charter Township, MI

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position bags groceries, assists customers with their merchandise and loading bags into their cars, maintains shelves, returns merchandise, gathers carts, cleans store and parking areas, and handles seasonal merchandise. It also involves helping customers find products, sharing information about grocery specials, and conducting price checks for cashiers. The associate follows safety and food safety procedures, inspects equipment and reports items needing repair, and complies with applicable laws and company guidelines. The role requires cooperative work in a fast-paced and sometimes stressful environment, reasonable and nonconfrontational conflict management, honesty in handling customer and business information, and the ability to follow directions and seek assistance when needed. The associate also provides support to minors, people with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation. Applications are accepted continuously. The team reviews submissions and may contact applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers' groceries at checkout, striving to place at least five items in each bag while avoiding damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.