Courtesy Clerk/Grocery Bagger

The Kroger Co. • Wheat Ridge, CO

23h

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

This role greets, engages, and assists customers; processes transactions efficiently and accurately; and follows company procedures for payment tenders, restricted-sale items, coupons, gift cards, postage stamps, and checkout. It also involves maintaining food and workplace safety, reporting pricing discrepancies and unsafe or faulty equipment, staying current on advertisements, and helping customers with questions about products. The position requires cooperation in a fast-paced, sometimes stressful environment, sound conflict management, honesty with customer and business information, and the ability to follow directions and seek help when needed. The role provides direct support to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

King Soopers is part of The Kroger Family of Companies and serves customers in more than 115 stores across Colorado and Wyoming. The company describes its purpose as “To Feed the Human Spirit” and highlights opportunities for learning and growth. Full- and part-time roles are mentioned, but the specific employment type for this position is not stated.

Requirements

• Customer service experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand and use the Point of Sale (POS) system and handle cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and checkout procedures according to company policy.
• Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
• Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
• Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Access to training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed