Courtesy Clerk/Grocery Bagger
About The Position
The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries carefully, assisting customers with their purchases and shopping carts, maintaining store cleanliness and merchandise, and supporting customers and store operations. The position requires cooperation in a fast-paced and sometimes stressful environment, sound judgment in handling conflict, and the ability to perform essential functions with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
- Follow best practices for bagging in reusable, plastic, and paper bags.
- Help remove merchandise from the bottom of customers’ carts for checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning.
- Inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather shopping carts and return them to designated areas.
- Clean spills and collect and remove trash inside the store and in the parking lot.
- Clean areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Learn the store layout, locate products, and conduct price checks for cashiers.
- Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Follow food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
- Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
- Follow local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, cooperatively, and without confrontation.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance as needed to resolve customer and business issues.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
