Courtesy Clerk/Grocery Bagger

The Kroger Co.•Wilsonville, OR

14d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customer groceries, assists customers with merchandise and loading bags into their cars, maintains shelves and store cleanliness, returns merchandise, gathers carts, and supports store operations. The role also involves answering customer questions, informing customers about grocery specials, conducting price checks, handling seasonal merchandise, following safety and food-safety guidelines, and reporting unsafe conditions or equipment needing repair. The associate must work cooperatively in a fast-paced environment, handle conflict constructively, protect customer and business information, follow directions, and support minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. Submissions are regularly reviewed, and applicants may be contacted when a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while ensuring items are not damaged.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.