Courtesy Clerk/Grocery Bagger

The Kroger Co.•Chester, VA

1d•$14 - $14

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, handles merchandise carefully, assists customers with their purchases and offers help loading bags into cars. The role also includes shelf conditioning, informing customers about grocery specials, returning merchandise to shelves, collecting and returning shopping carts, cleaning store and parking-lot areas, handling seasonal merchandise, locating products, and conducting price checks. The associate supports safety and food-safety practices, inspects equipment and reports repair needs, and helps customers feel welcome by answering questions. The position requires following laws and company guidelines, working cooperatively in a fast-paced environment, managing conflict appropriately, protecting customer and business information, following directions, and supporting minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are accepted continuously. Submissions are reviewed regularly, and applicants may be contacted if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag while preventing damage to items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the shopping cart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather shopping carts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products to help create a welcoming and appreciative environment.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.