Courtesy Clerk/Grocery Bagger

The Kroger Co.•Roswell, GA

19d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others. Responsibilities include bagging groceries carefully, helping customers with merchandise and loading bags into their cars, maintaining store and parking lot cleanliness, returning merchandise and carts, supporting shelf conditioning, and assisting customers and cashiers with product questions, store locations, and price checks. The associate also follows safety and food safety guidelines, reports unsafe conditions or equipment needing repair, and complies with applicable laws and company guidelines. The position requires cooperative work in a fast-paced environment, constructive conflict management, and honest handling of customer and business information. Applications are continuously accepted, and applicants may be contacted if a matching position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Previous retail experience is preferred but not necessary.

Responsibilities

Bag customers’ groceries, aiming to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Clean spills and collect and remove trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer customer questions about products and the store to help customers feel welcome, important, and appreciated.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.