Courtesy Clerk/Grocery Bagger

The Kroger Co.•Stanton, KY

19d•Onsite

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries, assisting customers at checkout and with loading their vehicles, maintaining store and parking-lot cleanliness, returning merchandise and carts, and supporting safe store operations. The associate also helps customers locate products, answers questions, communicates specials, and follows food-safety rules, applicable laws, and company guidelines. The role requires customer-service and communication skills, along with the ability to work cooperatively in a fast-paced and sometimes stressful environment. Retail experience is preferred but not required. The position must be performed with or without reasonable accommodation.

Requirements

Customer-service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers’ groceries, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ bascarts at checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Welcome and assist customers by answering questions about products in the department and throughout the store.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.