Courtesy Clerk/Grocery Bagger

The Kroger Co.•Mount Gay, WV

13d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries carefully, assisting customers with checkout and loading purchases, maintaining shelves and store areas, gathering carts, handling seasonal merchandise, providing product and price-check assistance, and following safety and food-safety procedures. The associate works cooperatively in a fast-paced, sometimes stressful environment and supports customers, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to act with honesty and integrity regarding customer and business information.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag customers’ groceries, striving for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers of grocery specials.
Gather carts and return them to designated areas.
Clean spills, collect and pick up trash inside the store and in the parking lot, and clean store areas inside and outside.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Welcome customers and answer questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.