Courtesy Clerk/Grocery Bagger

The Kroger Co.•Grove City, OH

13d

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role supports customers at checkout by carefully bagging groceries, assisting with merchandise and loading bags into vehicles, answering questions, and informing customers about grocery specials. Additional duties include basic shelf conditioning, returning merchandise, gathering carts, cleaning store and parking lot areas, handling seasonal merchandise, locating products, and conducting price checks. The associate follows food safety and other applicable regulations, company guidelines, and safety procedures; identifies and reports unsafe conditions or equipment issues; and works cooperatively in a fast-paced, sometimes stressful environment. The position also provides direct support to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist customers by removing merchandise from the bottom of the bascart and offering to load bags into their cars.
Perform basic shelf conditioning and inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash, and clean areas inside and outside the store, including the parking lot.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Help customers feel welcome and appreciated by answering questions about products throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and nonconfrontationally, and seek assistance when needed to resolve customer or business issues.
Act honestly and with integrity when handling customer and business information.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.