Courtesy Clerk/Grocery Bagger

The Kroger Co. • Atlanta, GA

3h

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries carefully, assisting customers with merchandise and loading bags into their cars, maintaining store and parking-lot cleanliness, returning carts and merchandise, conditioning shelves, and helping customers locate products or learn about specials. The associate also follows safety and food-safety requirements, identifies hazards or equipment needing repair, and supports customers—including minors, individuals with special needs, and older adults. The position requires cooperative work in a fast-paced environment and the ability to perform essential functions with or without reasonable accommodation.

Kroger describes its organization as having nearly 2,800 stores in 35 states operating under 28 names. It offers benefits intended to support associate well-being, with eligibility dependent on plan terms and, for some benefits, eligibility and length of service.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag customers’ groceries at checkout, striving to place at least five items in each bag without damaging them and following best practices for reusable, plastic, and paper bags.
• Assist with removing customers’ merchandise from the bottom of the shopping cart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather shopping carts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Welcome and assist customers by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage options, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed