Courtesy Clerk/Grocery Bagger

The Kroger Co.•Warren, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, helps customers with merchandise and loading bags into their cars, and supports store operations through shelf conditioning, returning merchandise, gathering carts, cleaning, and handling seasonal merchandise. The role also assists customers with product questions and grocery specials, locates products, and conducts price checks for cashiers. The associate follows safety and food safety practices, inspects equipment, reports hazards and repair needs, and complies with applicable laws and company guidelines. The position requires cooperative, honest, and courteous conduct in a fast-paced environment, including appropriate support for minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while ensuring items are not damaged.
Follow best practices for packing reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.