Court Support Specialist
About The Position
Beaverton Municipal Court is hiring a Court Support Specialist 2 to provide in-person assistance to court visitors and support day-to-day court operations. The position serves the public at the court counter and by phone, provides courtroom support, and processes work queues so case files, documents, and correspondence are handled promptly and accurately. Court Support Specialists are a public-facing resource who help community members navigate the justice system with dignity and support. This is a full-time, non-exempt, SEIU-classified position scheduled Monday through Friday during city business hours. Because the role requires in-person customer service and courtroom support, it is not eligible for remote or hybrid work. One full-time vacancy is available; the recruitment may also be used to fill additional temporary or part-time vacancies arising within six months.
Requirements
- High school diploma or GED.
- Two years of experience in a high-volume customer service environment, including cash handling experience.
- One year of experience in a criminal justice, legal, or public safety environment, or an equivalent combination of education and experience that enables performance of the essential functions.
- Valid driver’s license and ability to meet the city’s driving standards.
- Ability to pass reference checks and education verification and satisfy background-check requirements, including Criminal Justice Information Services (CJIS) fingerprints.
- Ability to obtain CJIS and Law Enforcement Data System (LEDS) certification within 30 days of hire.
- Ability to satisfy pre-employment drug-screen requirements.
Responsibilities
- Provide in-person and telephone customer service, assisting with payments, forms, filings, and general court questions.
- Use de-escalation skills and solution-oriented support when assisting people who are upset, confused, or stressed.
- Accept cash and card payments, issue receipts, and accurately balance daily totals.
- Clerk traffic court proceedings, enter case updates, and assist court staff during hearings.
- Receive, process, and respond to incoming correspondence; review documents for accuracy and completeness before routing them for court action.
- Enter and update case information in the court’s case-management system.
- Process work queues, filings, and legally required notices to keep cases moving on schedule.
- Prepare forms, reports, and correspondence using Adobe and standard office software, including Word, Excel, and Outlook.
- Follow court procedures for handling confidential and sensitive information and correctly apply legal terminology.
- Collaborate with coworkers to share workload, solve problems, and maintain smooth operations.
Benefits
- City-paid full Oregon Public Employees’ Retirement System (PERS) contribution, including the employee portion.
- Opportunity to participate in a deferred compensation retirement plan.
- Public service loan forgiveness program.
- Tuition reimbursement program.
- Health, dental, vision, and life insurance coverage.
- Paid time off accrual and PTO cash-out options.
- Wellness programs and incentives.
- Employer-funded Health Reimbursement Account (HRA) VEBA.
- Employee Assistance Program (EAP).
- Bilingual pay premiums.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
