Court Services Coordinator / Group Facilitator

Catholic Charities • Torrington, CT

5d

About The Position

Catholic Charities, Archdiocese of Hartford, is seeking an Explore/FVEP Program Coordinator and Group Facilitator to coordinate program operations and facilitate psychoeducational groups at its Torrington and Ansonia, Connecticut locations. The position combines program administration, client engagement, and direct group facilitation to support timely access to services and promote accountability, healthier relationships, and positive behavioral change.

The coordinator manages daily operations for the Explore and Family Violence Education Programs (FVEP), including referrals, client enrollment, group scheduling, waitlists, attendance tracking, completion monitoring, communications, and program documentation. The role also facilitates structured groups using established curricula, supports participation and behavior change, manages group dynamics, and completes participant progress documentation.

The position collaborates with clinical and administrative staff, participates in supervision, meetings, program reviews, and training, and contributes to quality improvement. It is responsible for following agency policies, confidentiality standards, and applicable program requirements, as well as performing other related duties as assigned.

Requirements

• Strong organizational skills and ability to manage multiple priorities across two locations.
• Ability to facilitate structured groups while maintaining professional boundaries and clear expectations.
• Strong communication and interpersonal skills, including the ability to engage individuals mandated to participate in services.
• Ability to work independently and collaboratively with clinical and administrative staff.
• Proficiency with Microsoft Office applications and electronic documentation systems.
• Commitment to culturally responsive services.

Nice To Haves

• Bachelor's degree in psychology, social work, human services, criminal justice, or a related field preferred.
• Experience in behavioral health, domestic violence education, psychoeducational group facilitation, or related human services preferred.
• Experience coordinating programs, managing referrals, scheduling services, or maintaining program records strongly preferred.
• Familiarity with trauma-informed approaches, motivational interviewing, and behavior change principles preferred.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Coordinate daily operations of the Explore and Family Violence Education Programs (FVEP) across the Torrington and Ansonia locations.
• Manage incoming referrals, contact clients, explain program expectations, and coordinate enrollment into appropriate groups.
• Develop and maintain group schedules across both locations to provide adequate availability and timely access to services.
• Monitor waitlists and coordinate enrollment to minimize delays and meet access standards.
• Track client attendance, participation, missed sessions, and program completion requirements.
• Communicate with referral sources, clients, and internal staff about enrollment, scheduling, attendance, and completion.
• Maintain accurate program records, enrollment data, attendance logs, and required documentation.
• Identify operational barriers and collaborate with program leadership to improve access, scheduling, and efficiency.
• Facilitate structured Explore and FVEP psychoeducational groups according to established curricula and program requirements.
• Create a respectful, structured group environment that encourages participation, accountability, and positive behavioral change.
• Guide participants in examining behaviors, recognizing unhealthy relationship patterns, and developing communication, emotional regulation, and conflict-resolution skills.
• Engage participants with varying levels of motivation while maintaining professional boundaries and clear expectations.
• Manage challenging group dynamics and consult program leadership when appropriate.
• Complete required group documentation, attendance records, and participant progress reports.
• Collaborate with clinical and administrative staff to support effective program operations.
• Participate in supervision, staff meetings, program reviews, and required training.
• Support quality improvement by monitoring enrollment, attendance, completion rates, and access to services.
• Ensure compliance with agency policies, confidentiality standards, and applicable program requirements.
• Perform other related duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance.
• Life, AD&D, and long-term disability insurance.
• 403(b) plan with employer matching contributions for eligible employees.
• Training and development opportunities.
• Generous paid time off, including 14 paid holidays, vacation, and sick time.
• Employee Assistance Program (EAP) offering free and confidential counseling for employees and immediate family.

What This Job Offers

• Job Type: Full-time