Court Operations Supervisor, Hennepin County, Downtown Minneapolis Criminal Division

Minnesota Judicial Branch•Minneapolis, MN

4d•$34 - $53•Hybrid

About The Position

Hennepin County District Court invites qualified applicants for one Court Operations Supervisor position in the Downtown Minneapolis Criminal Division. The Court Operations Supervisor leads the day-to-day operations of the Criminal Division: planning, supervising and reviewing the functions and daily operations of personnel; establishing workloads and schedules; analyzing and streamlining work processes; assisting in the development of strategic goals and overseeing implementation at the divisional level; and working with the public, judges, court staff, partnering criminal justice departments and county or state agencies to ensure that records are processed in a timely and accurate manner that is consistent with the Court's mission and vision.

Requirements

High school diploma or equivalent
Two years of experience as a supervisor, Court Clerk Leadworker, Court Operations Specialist, Court Operations Associate, or equivalent work in a court, legal setting, or other fast-paced, high-volume, and technology-dependent environment
Access to a reliable internet connection is required when working remotely
Ability to train, motivate, coach, and supervise support personnel
Ability to develop and maintain effective working relationships with others as a team member
Skilled in critical thinking, problem solving, conflict resolution, and excellent customer service
Ability to be self-directed, organized, adaptable, and work independently with minimal direct supervision
Ability to analyze problems, put effective changes into practice, and ensure compliance
Considerable knowledge and experience planning and implementing projects, initiatives, and tasks in a high-volume, fast-paced environment
Ability to express ideas concisely and clearly, both orally and in writing

Nice To Haves

Paralegal, Associate, or Bachelor's degree in Criminal Justice, Political Science, Business Administration, or a related field
Experience working in the Hennepin County Criminal Division
General understanding of principles and practices of court proceedings, applicable statutes and rules, and records management
Knowledge and experience working with electronic filing (eFile and eService) the Minnesota Case Management System (MNCIS), SharePoint, Application Extender (AX), and other eCourt technologies
Knowledge and/or experience of effective supervisory and management techniques including team building and planning and/or supervising the work of others
Experience researching and analyzing problems, putting effective changes into practice, measuring performance and ensuring compliance

Responsibilities

Delegate workloads and schedules using teamwork strategies to achieve divisional and organizational objectives
Select, coach, mentor, direct, and evaluate the performance of staff according to set standards and expectations; act as an effective role model to staff in all areas; assist in developing orientation, training programs, and reference documentation for employees
Implement and monitor compliance of both new and revised policies and procedures, as well as the processing of all legal documents in the division
Oversee all case processing and recommend improvements to ensure time standards, statutory guidelines, and case updating standards of the court are met
Utilize collaborative communication techniques to respond to and manage day-to-day issues brought by judicial officers, staff, customers, and related county and/or state agencies; answer inquiries relative to the policy, practice, and procedures of the court
Maintain court records and statistical reports