Court Operations Leadworker II, Hennepin County, Criminal Downtown Division

Minnesota Judicial Branch•Minneapolis, MN

11d•$25 - $43•Hybrid

About The Position

Hennepin County District Court is seeking to fill a Court Clerk Leadworker II position in the Criminal Division. The Leadworker serves as a division leader and positive role model by utilizing specialized clerical knowledge and a comprehensive understanding of division practices to contribute to the District's mission, vision, and values. This position requires excellent problem-solving, communication, and collaboration skills, as well as the ability to work independently and delegate responsibilities when appropriate. This position provides excellent customer service, staff training, and operational support responsibilities. The Leadworker performs highly advanced case processing in a timely manner and excels at managing competing responsibilities in a high-performance environment.

Requirements

High school diploma or equivalent
At least three (3) years of experience as a Court Operations Associate, Leadworker, or equivalent experience
Proficient in problem solving including consulting various resources, analyzing different situations, and determining the best solution with limited, conflicting, or no guidance
Proficiency in Microsoft Office Suite and ability to learn other job-related software
Skill in providing comprehensive training and guidance over daily work while building and maintaining effective working relationships within the team
Ability to read and interpret legal documents of varying types and complexity and apply knowledge of specific laws, statutes, and rules
Effective oral and written communication, as well as the ability to understand and follow oral and written instructions
Ability to handle confidential matters and files appropriately, accurately, and in compliance with all applicable court rules, policies, and statutes
Self-motivation and the ability to prioritize work in a fast-paced environment while maintaining composure and professionalism when interacting with stakeholders within and outside the Judicial Branch

Nice To Haves

Knowledge of current Hennepin County District Court Criminal Division policies and procedures
Experience providing technical and procedural training
Experience reviewing work of others for accuracy and providing feedback for corrective action
Experience writing job procedures and developing training materials in a clear and concise manner
Working knowledge of current case processing procedures, including processing of financials, court procedures and policies related to both the administrative office and courtroom functions, and the ability to apply these as needed
Proficient in the court’s case processing system (MNCIS,) Microsoft applications, and SharePoint

Responsibilities

Provide work direction to staff including reviewing work for accuracy and compliance, coordinating workflow, monitoring workload and coverage, and leading the unit through change in conjunction with management
Communicate with management on work progress, personnel issues, and backlogs; assist staff in meeting performance standards
Convey information to the unit from the supervisors and oversee the unit in the supervisors’ absence
Serve as a subject matter expert and resource for division staff, using advanced knowledge, expertise, and independent judgement to answer questions, address highly complex, unique, and/or urgent case processing situations, and independently resolve problems with limited, conflicting, or no guidance
Develop and oversee staff training and related materials, lead or coordinate division/team meetings, and guide local efforts for district and/or statewide projects to ensure deadlines are met
Build and maintain professional working relationships with justice partners and serve as a liaison to independently address and resolve issues brought forth by stakeholders
Compiles and analyzes reports and monitors processes for the purpose of identifying trends and issues; proactively makes recommendations to supervisors for improvements
Maintains documentation of and explains new court policies, processes, and procedures to unit staff