Court Operations Specialist
About The Position
The Court Operations Specialist develops and provides virtual and in-person training guidance and user support to clerks of court, court services officers, and circuit court administrative staff. The role focuses on the functions of Case Management Systems (CMS) applicable to users’ work. The specialist gains expertise in circuit procedures and system capabilities so training meets operational needs and system capacities, questions are answered accurately, and computer problems are identified and resolved effectively. The position also responds to user questions and support requests submitted through the Help Desk.
Requirements
- High school diploma or GED equivalent.
- Three years of work experience in a clerk of courts or court services office, or an equivalent combination of related education and experience.
- Successful completion of a criminal background investigation is required for employment.
- Knowledge of processes and daily operations in UJS clerks of courts and court services offices.
- Knowledge of rules and policies regarding judicial procedures.
- Knowledge of current computer environments employed by UJS.
- Knowledge of teaching.
- Skill in customer service and public speaking.
- Ability to work as a team member; follow and apply rules and instructions; prioritize work and adapt to changing priorities; learn new information quickly; communicate effectively with technical and non-technical users; distinguish between training, procedural, and technical issues; and instruct others with confidence.
- Must verify identity and eligibility to work in the United States and complete Form I-9. The UJS does not sponsor work visas for new or existing employees.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Develop, maintain, and deliver training plans for case management system changes, keeping clerks of court, court services officers, and circuit administrative staff informed about operational procedures affecting their work.
- Provide daily assistance to users with systems-related procedural issues so they can identify problems and develop appropriate solutions.
- Assist Business Analysts and IT area staff in supporting efficiency in court operations.
- Perform other work as assigned.
Benefits
- 11–13 paid holidays every year
- Extensive sick and vacation leave
- Paid family leave
- Military training leave
- Health and flexible benefits
- Regular working hours
- Continuing education opportunities
- Retirement benefits
- Great working environment
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
