Court Operations Associate (Records Clerk)

State of Oregon • Portland, OR

9d • Onsite

About The Position

The Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission. The Multnomah County Circuit Court is hiring a Records Clerk (Court Operations Associate). In this role, you will perform records request searches and provide customer service over the phone, in writing, and in person at the public counter. You will also digitize court records and perform quality control checks on outdated records in preparation for their destruction. You will occasionally perform data entry, scan files, help with customer service in the jury room, and participate in the scheduled rotation of working at the offsite records warehouse. Additionally, you will collaborate with coworkers in the Records unit to maintain the court’s records retention schedule, process and store trial exhibits and search warrants, process redactions, prepare court files for transfer to the Court of Appeals, and assign transcription services as needed. These assignments will rotate and vary in complexity, but the whole team is responsible for ensuring that the day’s work is completed. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.

Nice To Haves

• Experience providing direct customer service to a variety of individuals in challenging circumstances.
• Skill explaining processes, procedures, or policies.
• Experience working onsite, in a team environment.
• Experience identifying and safeguarding confidential information and materials.

Responsibilities

• Perform records request searches and provide customer service over the phone, in writing, and in person at the public counter.
• Digitize court records and perform quality control checks on outdated records in preparation for their destruction.
• Occasionally perform data entry, scan files, help with customer service in the jury room, and participate in the scheduled rotation of working at the offsite records warehouse.
• Collaborate with coworkers in the Records unit to maintain the court’s records retention schedule, process and store trial exhibits and search warrants, process redactions, prepare court files for transfer to the Court of Appeals, and assign transcription services as needed.
• Ensure that the day’s work is completed.
• Accommodate workload and organizational needs by accepting changes in assigned tasks.

Benefits

• 95% to 99% of medical insurance premiums for full-time employees (or up to 99% for part-time employees), including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees).
• Optional insurances and flexible spending plans.
• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• Potential for a 5% annual increase.
• Eligible for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED