Court Operations Associate (Indigent Verification Specialist)

State of Oregon • Portland, OR

2d

About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly affects the people in our community who come to the court to have their cases resolved. We need staff who want to have direct impact in their communities, value OJD's efforts to remove barriers to access justice services and enjoy a high level of customer service and interaction with the public. We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds to apply. We consider relevant work and past lived experience and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. The Multnomah County Circuit Court is hiring an Indigent Verification Specialist (Court Operations Associate). In this role… Much of your day will be spent securing a complete financial statement (Affidavit of Indigency) and the necessary releases of information from persons who wish to receive court-appointed counsel. You will use established laws, rules, policies, guidelines and procedures to develop investigation plans, review information for discrepancy, and compare affidavits against investigation findings. You may also need to recommend that the court remove court-appointed counsel. You will help people navigate the criminal justice system and let them know their next steps without giving legal advice. You will provide moderate to complex administrative support to the work unit, which has a high-volume caseload. You will accept and record documents filed with the court. You will review documents for accuracy and completeness. You will respond to questions about case process, scheduled court events, and court policies and procedures. You will have frequent strict deadlines. You must maintain accuracy and focus despite often high levels of noise, interruption, and distraction. You will review complex case files for upcoming proceedings, prepare necessary forms, and perform data entry using the court’s electronic system. You will use established guidelines and procedures to perform your work, and you will maintain confidentiality when required. Lastly, you will be expected to answer telephone inquiries and correspondence related to court procedure and case status. Most importantly, you will be part of our justice system that provides access to justice services to our community and ensures court cases are heard impartially and in a timely manner. Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission .

Requirements

• The qualified candidate must have a high school diploma or equivalent AND At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents OR Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Experience working in a public-facing role that required regular interaction with customers, clients, or members of the public.
• Experience using computers and multiple applications to enter and retrieve data and performing a variety of clerical or administrative support tasks in a dynamic business or professional setting.
• Experience interacting with people for the purpose of gaining specific information, reviewing documents to ascertain specific information, and communicating decisions based upon the same information.
• Experience providing customer service to people who are facing challenging life circumstances, highly stressful situations, trauma, or behavioral health issues.
• Experience maintaining accuracy and meeting deadlines despite frequent interruption or distracting surroundings.
• Ability to maintain tact and professionalism when handling or troubleshooting unexpected issues or events or complex questions, and to understand when to elevate an issue to a supervisor or manager.

Responsibilities

• securing a complete financial statement (Affidavit of Indigency) and the necessary releases of information from persons who wish to receive court-appointed counsel
• develop investigation plans, review information for discrepancy, and compare affidavits against investigation findings
• recommend that the court remove court-appointed counsel
• help people navigate the criminal justice system and let them know their next steps without giving legal advice
• provide moderate to complex administrative support to the work unit, which has a high-volume caseload
• accept and record documents filed with the court
• review documents for accuracy and completeness
• respond to questions about case process, scheduled court events, and court policies and procedures
• review complex case files for upcoming proceedings, prepare necessary forms, and perform data entry using the court’s electronic system
• answer telephone inquiries and correspondence related to court procedure and case status

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• The hourly equivalent for this position is $25.55 - $39.64. [OR the annual salary for this position is $53,136 - $82,440.]
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!
• In this job profile, we offer candidates new to OJD up to the third step of the salary range, depending on experience.
• You are potentially eligible for a 5% annual increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees