Court Operations Specialist (High-Volume Court Specialist)

State of Oregon•Portland, OR

22d•$55,788 - $86,544

About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly affects the people in our community who come to the court to have their cases resolved. We need staff who want to have direct impact in their communities, value OJD's efforts to remove barriers to access justice services and enjoy a high level of customer service and interaction with the public. We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds to apply. We consider relevant work and past lived experience and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. The Multnomah County Circuit Court is hiring a High-Volume Court Specialist (Court Operations Specialist). In this role… Along with your teammates you will perform a variety of specialized, technical, and complex clerical work related to court operations within the high-volume clerks (HVC) unit. You will help manage the central docketing processes among the parties within the high-volume case types by creating, maintaining, distributing, and posting calendars. You will assist in maintaining and managing the department’s SharePoint page, repository for business processes, policies, HVC Webex meetings, and various Engage/Infax boards. Additionally, this position is part of the department’s leadership structure in that you are expected to train and advise courtroom clerks within the HVC unit, document and evaluate staff performance in conjunction with the department’s leads and supervisor, and suggest recommendations for improvement in department case processes. You are also expected to identify and resolve complex problems, complaints, and inconsistencies. You will regularly exercise independent judgment and discretion when deciding which applicable guidelines apply to the situation you are faced with. As with any position, assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission .

Requirements

The qualified candidate must have a high school diploma or equivalent.
Four (4) years of responsible administrative experience in a moderately complex office or business setting demonstrating the knowledge, skills and abilities needed for this position OR Any combination of education and experience equivalent to four (4) years of experience that typically supports the knowledge, skills, and abilities for the position.
Skill performing a variety of clerical or administrative support tasks with strict deadlines in a fast-paced business or professional setting.
Proficiency providing customer service to a variety of individuals in challenging circumstances.
Skill explaining processes, procedures, or policies.
Experience identifying and safeguarding confidential information and materials.
Work in a high-volume, fast-paced environment with regular interruptions and other distractions.
Proficient, regular, and recent use of computers and software programs to access and input information and to complete a variety of tasks.

Responsibilities

Perform a variety of specialized, technical, and complex clerical work related to court operations within the high-volume clerks (HVC) unit.
Help manage the central docketing processes among the parties within the high-volume case types by creating, maintaining, distributing, and posting calendars.
Assist in maintaining and managing the department’s SharePoint page, repository for business processes, policies, HVC Webex meetings, and various Engage/Infax boards.
Train and advise courtroom clerks within the HVC unit
Document and evaluate staff performance in conjunction with the department’s leads and supervisor, and suggest recommendations for improvement in department case processes.
Identify and resolve complex problems, complaints, and inconsistencies.
Regularly exercise independent judgment and discretion when deciding which applicable guidelines apply to the situation you are faced with.

Benefits

We pay 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
The hourly equivalent for this position is $26.82 - $41.61. [OR the annual salary for this position is $55,788 - $86,544.]
10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!

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