Court Operations Associate

State of Oregon

4d • Onsite

About The Position

Who We Are Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission. Benefits To You We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage. 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans. OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job. In this job profile, we offer candidates new to OJD up to the second step of the salary range, depending on experience. You are potentially eligible for a 5% annual increase. Position Highlights The Lane County Circuit Court in Eugene, Oregon, is hiring a Court Operations Associate. In this role, you will provide clerical support for the court by processing and managing all case types, performing data entry, and determining the appropriate next steps in multi-step processes. You will receipt court fees and reconcile the till, schedule hearings and trials, accept electronic filings, and review reports related to the status of cases. You will scan documents into the case management system and verify the quality of the images. You will also handle complex transactions involving warrants, attorney appointments, and payment plans. Additionally, you will provide customer service by answering questions from court staff, attorneys, litigants, agencies, and the public about topics such as local procedures, the status of cases, court calendars, document entry, case processing, scheduling court proceedings, and jury duty. The support you provide will be in person, over the phone, and in writing. You will also process juror summonses, deferrals, excusals, and payroll. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position
• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting
• Experience using a variety of software programs to access and input information and complete various tasks
• Experience providing customer service to a variety of individuals in challenging circumstances
• Experience explaining processes, procedures, or policies on behalf of an employer
• Experience handling cash or credit card transactions and generating receipts

Responsibilities

• Provide clerical support for the court by processing and managing all case types
• Perform data entry
• Determine the appropriate next steps in multi-step processes
• Receipt court fees and reconcile the till
• Schedule hearings and trials
• Accept electronic filings
• Review reports related to the status of cases
• Scan documents into the case management system and verify the quality of the images
• Handle complex transactions involving warrants, attorney appointments, and payment plans
• Provide customer service by answering questions from court staff, attorneys, litigants, agencies, and the public about topics such as local procedures, the status of cases, court calendars, document entry, case processing, scheduling court proceedings, and jury duty
• Process juror summonses, deferrals, excusals, and payroll

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• You are potentially eligible for a 5% annual increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees