Court Operations Associate (Civil Operations Clerk)

State of Oregon

1d • Onsite

About The Position

The Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role directly affects the people in our community who come to the court to have their cases resolved. We need staff who want to have direct impact in their communities, who value OJD's efforts to remove barriers to access justice services and who enjoy a high level of customer service and interaction with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. The Multnomah County Circuit Court is hiring a Civil Operations Clerk (Court Operations Associate). In this role, you will spend much of your day handling electronic and hard copy documents received through electronic filing, from a customer service counter, and through mail service. You will enter receipt of these documents onto their appropriate cases using a computer and will scan hard copy documents to digitize them and place them in electronic workflows. You will provide customer service to the public, interested parties and attorneys both in person, by phone and via email. Additionally, you may provide assistance at a customer counter receiving civil filing documents, providing directions and explaining processes and procedures. Assigned tasks may be changed to accommodate workload and organizational needs. We welcome all candidates who are inspired by our work and mission.

Requirements

• High school diploma or equivalent
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
• A cover letter that demonstrates how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes.
• A completed work history, either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile OR by attaching an updated resume.
• Cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes.
• Cover letter (not to exceed two pages) attached in the Resume / CV / Cover Letter section of the application.
• Cover letter and filename should include your name.
• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed.
• Address the cover letter “To the Hiring Manager.”
• Personalize your cover letter for this position.
• Attach your updated resume in the Resume / CV / Cover Letter section of the application.
• Resume and filename should include your name.
• OR Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.
• All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Nice To Haves

• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!

Responsibilities

• Handling electronic and hard copy documents received through electronic filing, from a customer service counter, and through mail service.
• Entering receipt of these documents onto their appropriate cases using a computer.
• Scanning hard copy documents to digitize them and place them in electronic workflows.
• Providing customer service to the public, interested parties and attorneys both in person, by phone and via email.
• Assisting at a customer counter receiving civil filing documents, providing directions and explaining processes and procedures.
• Performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
• Responding professionally to customers or clients who are facing challenging life circumstances, stressful situations, or trauma.
• Reviewing documents for accuracy and completeness.
• Identifying and safeguarding confidential information and materials.

Benefits

• 95% to 99% of medical insurance premiums for full-time employees [OR up to 99% of medical insurance premiums for part-time employees], including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• Eligible for a 5% annual increase.
• Eligible for overtime compensation for hours worked in excess of 40 per work week.
• Eligible employer for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED