Court Operations Associate (Civil/Family Clerk)

State of Oregon•Medford, OR

15h•Onsite

About The Position

The Jackson County Circuit Court in Medford, Oregon, is hiring a Civil/Family Clerk (Court Operations Associate). In this role, you will file and process civil and family cases, from the date of opening through post-judgment activities. You will enter documents into the case register, update case information, prepare and certify copies, and schedule cases in the court calendar. You will prepare documents, judgments, and orders needed for court, review them for accuracy and completeness, and route them to judges for signature. Additionally, you will monitor pending cases, prepare and send notices and other correspondence, help prepare abuse prevention petitions and orders, and process paperwork that the sheriff’s office needs. You will spend part of your time scanning documents, verifying the quality of the scanned images, and uploading the documents into the case management system. You will provide customer service to the public, litigants, attorneys, agencies, judges, and court staff by answering questions about court policies and procedures, as well as providing information about court calendars and the status of cases. The support you provide will be in person, over the phone, and in writing. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

High school diploma or equivalent.
At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.
Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
Experience performing clerical or administrative support with strict deadlines in a business or professional setting.
Experience using computers and software programs to access and input information and to complete a variety of work, including coordinating schedules and maintaining calendars.
Experience providing customer service to a variety of individuals in challenging circumstances.
Experience explaining policies, procedures, or processes on behalf of an employer.
Experience reviewing documents for accuracy and completeness.
Ability to start the process of CJIS clearance within the first week of hire.
Ability to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
Ability to pass a skills test for bilingual skills (includes ASL) if assigned to use those skills on the job.

Responsibilities

File and process civil and family cases.
Enter documents into the case register.
Update case information.
Prepare and certify copies.
Schedule cases in the court calendar.
Prepare documents, judgments, and orders needed for court.
Review documents for accuracy and completeness.
Route documents to judges for signature.
Monitor pending cases.
Prepare and send notices and other correspondence.
Help prepare abuse prevention petitions and orders.
Process paperwork for the sheriff’s office.
Scan documents, verify quality of scanned images, and upload documents into the case management system.
Provide customer service to the public, litigants, attorneys, agencies, judges, and court staff.
Answer questions about court policies and procedures.
Provide information about court calendars and case status.
Perform tasks in person, over the phone, and in writing.
Adapt to changes in assigned tasks based on workload and organizational needs.

Benefits

95% to 99% of medical insurance premiums paid for full-time employees, including mental health coverage.
10 paid holidays.
2 floating holidays.
3 personal business days.
Separate sick and vacation paid leaves (prorated for part-time employees).
Optional insurances.
Flexible spending plans.
5% allowance for bilingual skills (includes ASL) if qualified and assigned.
Potential for a 5% annual increase.
Eligible for Public Service Loan Forgiveness program.