Court Operations Associate (Civil/Family Clerk)

State of Oregon • Medford, OR

6d • Onsite

About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

The Jackson County Circuit Court in Medford, Oregon, is hiring a Civil/Family Clerk (Court Operations Associate). In this role, you will file and process civil and family cases, from the date of opening through post-judgment activities. You will enter documents into the case register, update case information, prepare and certify copies, and schedule cases in the court calendar. You will prepare documents, judgments, and orders needed for court, review them for accuracy and completeness, and route them to judges for signature. Additionally, you will monitor pending cases, prepare and send notices and other correspondence, help prepare abuse prevention petitions and orders, and process paperwork that the sheriff’s office needs. You will spend part of your time scanning documents, verifying the quality of the scanned images, and uploading the documents into the case management system. You will provide customer service to the public, litigants, attorneys, agencies, judges, and court staff by answering questions about court policies and procedures, as well as providing information about court calendars and the status of cases. The support you provide will be in person, over the phone, and in writing. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• The qualified candidate must have a high school diploma or equivalent.
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Experience performing clerical or administrative support with strict deadlines in a business or professional setting.
• Experience using computers and software programs to access and input information and to complete a variety of work, including coordinating schedules and maintaining calendars.
• Experience providing customer service to a variety of individuals in challenging circumstances.
• Experience explaining policies, procedures, or processes on behalf of an employer.
• Experience reviewing documents for accuracy and completeness.

Responsibilities

• File and process civil and family cases, from the date of opening through post-judgment activities.
• Enter documents into the case register, update case information, prepare and certify copies, and schedule cases in the court calendar.
• Prepare documents, judgments, and orders needed for court, review them for accuracy and completeness, and route them to judges for signature.
• Monitor pending cases, prepare and send notices and other correspondence, help prepare abuse prevention petitions and orders, and process paperwork that the sheriff’s office needs.
• Scan documents, verifying the quality of the scanned images, and uploading the documents into the case management system.
• Provide customer service to the public, litigants, attorneys, agencies, judges, and court staff by answering questions about court policies and procedures, as well as providing information about court calendars and the status of cases.

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• You are potentially eligible for a 5% annual increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED