Court Manager, Civil Operations (148C)

Superior Court of California, County of San Francisco • San Francisco, CA

6d • Onsite

About The Position

The Court Manager, Civil Operations, position is open only to current employees of the San Francisco Superior Court who (1) are under a permanent appointment with the Court, or (2) previously held a permanent appointment and accepted a temporary appointment without a break in service. Individuals who are not current employees of the Court, or current temporary Court employees who did not previously hold a permanent appointment with the Court without a break in service may not apply. The Superior Court of California, County of San Francisco (the Court), is actively seeking innovative and dynamic leaders to serve as the Court Manager to oversee major departments of the Civil Division. There are currently two Court Manager openings in the Civil Division. The Court Manager ensures the seamless functioning of the division while driving strategic improvements that support the Court’s mission with integrity and excellence. Plans, organizes, directs, and manages the functions, operations, and services of the Civil Operations; provides supervision, training, and work evaluation for Civil Operations staff; develops work methods and procedures; recommends procedural and policy changes to Court executive management staff; and performs other job-related duties as required. Once appointed, the incumbent can be re-assigned or transferred to any position in the Court classified as Court Manager if the needs of the Court necessitate such a change. This selection process is being conducted in accordance with San Francisco Superior Court Personnel Rule 4. An eligibility list will not be established.

Requirements

• Five years of responsible work experience performing a variety of administrative and court support work, including at least two years as a supervisor or manager.

Nice To Haves

• Knowledge of principles of management, supervision, training, and employee evaluation.
• Knowledge of project and change management principles.
• Knowledge of building and sustaining a culture of trust through leadership, communication, and accountability.
• Knowledge of program planning and evaluation.
• Knowledge of public and community relations.
• Knowledge of computers and software used for court functions.
• Knowledge of fiscal and financial record keeping.
• Knowledge of legal terminology and legal procedures and documents used in court cases.
• Knowledge of functions and operations of the Superior Courts of California.
• Knowledge of laws, regulations, legislation, operations, rules, policies, and procedures of the Superior Courts of California.
• Knowledge of California statutes relating to court procedures, such as the Code of Civil Procedure, Probate Code, Family Code, Welfare and Institutions Code, Penal Code, Vehicle Code, and California Rules of Court.
• Ability to plan, organize, administer, manage, and coordinate the functions, operations, and services of the Civil Operations.
• Ability to develop and implement goals, objectives, policies, procedures, and work standards.
• Ability to analyze complex technical and administrative problems, evaluating alternatives.
• Ability to supervise, direct, motivate, and evaluate the work of assigned staff.
• Ability to establish and maintain cooperative working relationships.
• Ability to effectively represent the San Francisco Superior Court in answering questions, responding to inquiries, providing assistance, and dealing with concerns from judicial officers, litigants, jurors, attorneys, the general public, community organizations, other Court staff, and other government agencies.
• Ability to prepare clear, concise, and accurate records and reports.
• Ability to use a personal computer and appropriate software for word processing, record keeping, and court administrative functions.
• Ability to perform a wide variety of complex and specialized administrative and support work.
• Ability to interpret, explain, and apply a variety of codes, statutes, policies, rules, procedures, instructions, and regulations, related to Court functions and proceedings.

Responsibilities

• Leads, plans, organizes, and directs the functions and daily operations of the Civil Operations team.
• Provides guidance and support to ensure optimal performance and service delivery.
• Oversees the monitoring and evaluation of civil operations, identifying opportunities for increased efficiency and effectiveness.
• Develops and implements innovative strategies and best practices to enhance service delivery.
• Collaborates with court leadership to develop both short-term and long-term plans for service and operational improvements.
• Leverages data to inform strategic decision-making.
• Designs and implements effective work processes and procedures, ensuring they align with the Court’s mission, values, goals, and strategic direction.
• Conducts thorough operational analysis to identify gaps and apply solutions.
• Creates and revises operational policies, goals, and objectives.
• Provides recommendations for procedural and policy changes to court executives and fosters a culture of continuous improvement and resource optimization.
• Builds strong working relationships with stakeholders at all levels, promoting transparency and responsibility.
• Demonstrates leadership by empowering and inspiring Civil Operations team through effective supervision, training, and performance evaluation.
• Leads the recruitment and selection of new team members, ensuring alignment with the Court’s core values and operational excellence.
• Provides guidance and mentorship, helping staff navigate and resolve complex work challenges.
• Advocates continuous improvement by developing, updating, and maintaining comprehensive training plans and procedural manuals and desk guides.
• Guides and oversees disciplinary actions, fostering accountability and growth, while supporting subordinate supervisors in managing team dynamics effectively.
• Responds to inquiries, both in person and over the phone, regarding status of cases, fines, procedures, and court appearances; provides clear interpretation of codes, policies, and procedures for staff and the public.
• Performs other job-related duties as required.

Benefits

• A generous flexible benefits program which includes a variety of health, dental, life insurance plans, and other benefit options
• A contributory retirement plan
• A deferred compensation savings program
• Paid vacation
• Sick leave
• Floating holidays
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed