Court Information Technology Manager - Infrastructure (Open and Promotional)
About The Position
Located in Redwood City at the Hall of Justice, the Superior Court of California, County of San Mateo is seeking an experienced, proactive, and technically adept Court Information Technology Manager – Infrastructure. This is a "working manager" role that requires direct systems and network engineering participation alongside dedicated technical staff. The role is split between Technical Execution & Systems Engineering (~60%) and Project Governance, Strategy & Supervision (~40%). The Technical Execution portion involves direct architecture, engineering implementation, platform transitions, hypervisor clustering, network configurations, perimeter security, and hands-on Tier-3 incident resolution. The Project Governance, Strategy & Supervision portion includes operational workflow definition, runbook standardization, staff development and evaluations, project management, budgeting/forecasting, and technology vendor management.
Requirements
- Five (5) years of progressive, hands-on experience in enterprise systems engineering, network administration, or IT infrastructure operations.
- At least two (2) years serving in a supervisory, team lead, principal systems engineer, or dedicated infrastructure project lead capacity.
- Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a closely related discipline. (Additional qualifying hands-on infrastructure engineering experience may substitute for education on a year-for-year basis).
Nice To Haves
- Advanced professional enterprise infrastructure, virtualization, or networking credentials (e.g., Nutanix NCP/NCM, VMware VCP, Cisco CCNP, Fortinet NSE, or equivalent professional-level engineering credentials) are highly desirable but not required.
Responsibilities
- Design, lead, and directly execute enterprise infrastructure migrations, including server hardware lifecycles, enterprise storage fabric (SAN/NAS), and virtualization platform transitions.
- Configure, maintain, and optimize enterprise hypervisor environments, managing live workloads, storage tiers, high-availability clusters, and cross-platform conversions.
- Serve as primary technical escalation authority for Tier-3 infrastructure outages, conducting deep-packet inspection, hypervisor diagnostic trace analysis, and directory services troubleshooting.
- Administer, harden, and monitor enterprise perimeter defense systems, next-generation firewalls, secure remote access tunnels, and zero-trust identity architectures.
- Architect, execute, and rigorously test multi-tier disaster recovery protocols, automated system snapshots, and immutable data backup integrity.
- Directly engineer campus-wide LAN/WAN networking, core routing protocols, access/distribution layer switching, and micro-segmented VLAN infrastructures.
- Supervise, mentor, evaluate, and provide hands-on technical guidance to systems, network, and operational support personnel.
- Establish structured operational accountability, ticket workflows, and change management using centralized ITSM, knowledge base, and project platforms.
- Author and institutionalize comprehensive standard operating procedures (SOPs), system runbooks, network topology diagrams, and disaster recovery plans.
- Manage enterprise hardware/software maintenance agreements, Statements of Work (SOWs), vendor deliverables, and technical solution RFP evaluations.
- Collaborate with court executive leadership to develop, justify, and monitor capital technology investments and annual operating budgets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
