Courts Senior Information Technology Technician (Open & Promotional)
About The Position
Located at the Hall of Justice in Redwood City and branch facilities throughout San Mateo County, the Superior Court of California is seeking a dynamic, solutions-driven Courts Senior Information Technology Technician. This is a Tier-2/Tier-3 hands-on technical role bridging advanced endpoint engineering, enterprise systems administration, and white-glove customer support for judicial officers, courtroom staff, and court administration. The ideal candidate operates like a modern systems administrator on the ground: highly proficient in Microsoft 365 administration, Windows enterprise deployment, active directory/identity management, and cloud collaboration, paired with an innate ownership mindset and exceptional customer service acumen under pressure.
Requirements
- At least three (3) years of progressive, hands-on experience in IT technical support, desktop engineering, or systems administration.
- Direct administration of Microsoft 365, Active Directory, enterprise endpoint management, and high-touch customer support.
- An Associate or Bachelor's degree in Computer Science, Information Systems, or a related field may substitute for up to one year of experience.
Nice To Haves
- Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator (MD-102)
- Microsoft 365 Certified: Fundamentals (MS-900)
- CompTIA Network+
- CompTIA Security+
- Equivalent vendor credentials
Responsibilities
- Perform administration across Microsoft 365 tenant services, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Intune/Entra ID (Azure AD).
- Manage hybrid Active Directory objects, group policies (GPOs), RBAC user permissions, distribution lists, shared mailboxes, and multi-factor authentication (MFA).
- Deploy and maintain endpoint configurations using modern imaging and management solutions (Autopilot, Intune, MDM/RMM platforms, PowerShell automation).
- Monitor endpoint security posture, verify antivirus/EDR agent health, ensure Windows monthly patch compliance, and remediate local security vulnerabilities.
- Serve as escalation authority for complex desktop, laptop, and peripheral issues across physical and virtual Windows 11/10 environments.
- Configure, troubleshoot, and support courtroom audiovisual (AV), digital court recording (ECR), video arraignment, and hybrid remote hearing platforms.
- Diagnose network-edge connectivity anomalies, including Ethernet port patching, 802.1X authentication, DHCP/DNS reservations, and local switchport VLAN validation.
- Author and maintain runbooks, standard operating procedures, and asset documentation in the IT service management (ITSM) and knowledge base systems.
- Deliver calm, professional, white-glove technical support to judges, courtroom clerks, executive management, and operational divisions during time-sensitive court proceedings.
- Take end-to-end ownership of service tickets from initial triage through resolution, providing transparent communication and root-cause follow-through.
- Mentor, guide, and cross-train junior IT technicians on troubleshooting methodology, ticketing discipline, and standard operating procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
