Court Facilitator

State of Oregon • Eugene, OR

5d • Hybrid

About The Position

The Lane County Circuit Court in Eugene, Oregon, is hiring a Court Facilitator to join our team in the Family Court Assistance Office. In this role, you will help self-represented litigants navigate domestic relations case issues. You will provide an overview of court forms and processes to determine which forms are needed. You will meet with self-represented litigants in person and remotely to help them fill out their documents, make sure their paperwork is complete, and provide information about available resources and educational materials. You will also perform data entry, draft judgments and prepare them for a judge’s signature, and attend ex parte and status conferences to provide case information to judges and court staff. Customer service is a key part of this position. You will explain court procedures and local court rules that apply to a litigant’s situation for local and regional programs. You will schedule appointments for document review. You will respond to questions about family law cases. You will also sort and prepare self-help form packets. The support you provide will be in person, over the phone, through video-conference, and through email. You will spend occasional time attending meetings and training sessions. You will also help the Family Court Coordinator and management staff by suggesting improvements to program procedures. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent.
• At least three (3) years of clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Experience performing a variety of clerical or administrative support tasks that included using a computer to enter and retrieve information, scheduling meetings, meeting strict deadlines, and maintaining accuracy when interrupted or distracted by a noisy work setting.
• Experience explaining processes, procedures, or policies.
• Experience providing customer service to a variety of individuals in challenging circumstances.
• Experience reviewing documents for accuracy and completeness.
• Experience identifying and safeguarding confidential information and materials.

Responsibilities

• Help self-represented litigants navigate domestic relations case issues.
• Provide an overview of court forms and processes to determine which forms are needed.
• Meet with self-represented litigants in person and remotely to help them fill out their documents, make sure their paperwork is complete, and provide information about available resources and educational materials.
• Perform data entry, draft judgments and prepare them for a judge’s signature.
• Attend ex parte and status conferences to provide case information to judges and court staff.
• Explain court procedures and local court rules that apply to a litigant’s situation for local and regional programs.
• Schedule appointments for document review.
• Respond to questions about family law cases.
• Sort and prepare self-help form packets.
• Suggest improvements to program procedures to the Family Court Coordinator and management staff.

Benefits

• 95% to 99% of medical insurance premiums paid for full-time employees, including mental health coverage.
• 10 paid holidays.
• 2 floating holidays.
• 3 personal business days.
• Separate sick and vacation paid leaves (prorated for part-time employees).
• Optional insurances.
• Flexible spending plans.
• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED